Trestle Restaurant
🍽️ Restaurants · San Francisco
total experiences
replied on google
Most reported issues
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Experiences
Risotto overcooked and tomato salad was just cut tomatoes
Food poisoning after eating vegetarian meal at restaurant
Small portions, high prices, and automatic 20% service charge
Staff dismissed allergy concern; customer became ill after eating.
Excessive service charges and additional fees were added to the bill
Business reply on Google
We're sorry to hear that our service charge was frustrating for you, Cheryl. Sales tax and the 6% Healthy San Francisco surcharge are mandates for all restaurants. At Trestle, we choose to include a 20% service charge in lieu of gratuity because we believe that all employees, regardless of industry, deserve fair compensation for their work and access to essential health and wellness benefits.
Food quality was poor and dishes were not prepared correctly.
Business reply on Google
Thank you for taking the time to share your feedback, Dante. I'm sorry to hear that your experience at Trestle Restaurant was not up to expectations.
Mandatory 26% service charge for an underwhelming meal with poor service.
Business reply on Google
Thank you for sharing your experience and for giving our Summer Tomato Tasting Menu a try. We always love welcoming guests who are as passionate about food as you clearly are. We’re sorry this visit didn’t meet your expectations. Our dishes are crafted to showcase seasonal ingredients and playful flavors, and we strive to create a warm, welcoming environment for our guests. Our 20% service charge is in lieu of gratuity and supports our team in maintaining the level of care and attention we aim for. The 6% SF employer mandate fee is a city mandate that benefits employee healthcare. We believe it is important to be transparent with our guests, which is why these fees are clearly stated on our menu. We truly appreciate you taking the time to share your perspective. We've passed along your feedback to the team so they can continue learning and growing.
Food was over salted or over cooked, and fish was tough
Server brought wrong order and was unconcerned; restaurant was too loud
Birthday not recognized, mediocre food, slow drinks, and automatic tip.
Business reply on Google
Hi Hail, I'm sorry to hear that your birthday dinner at our restaurant did not meet your expectations. We value your feedback and we'll review our processes to improve our customers’ dining experiences, especially in regards to recognizing special occasions and our timing for serving dishes. We would appreciate the opportunity to provide a better experience, so please get in touch so we can make this right.
Food was too salty and uninspired; restaurant was too loud.
Business reply on Google
We are truly sorry to hear that your experience at our restaurant did not meet your expectations. We apologize that you found our dishes to be salty and not up to standard. Your feedback is greatly appreciated and we hope you will get in touch with us so we can make things right for you.
Food was excessively salty and presentation was below expectations.
Business reply on Google
Hi Lily, I would like to begin by apologizing for the overly salty meal you experienced at Trestle on your last visit. We pride ourselves on only delivering an exceptional product and I am incredibly sorry that we missed the mark. And while we recognize that noise levels can be a challenge in such a small dining room, we never want our guests to feel as if they can't have a conversation with one another. We truly appreciate the feedback, and if you are willing, we would love to opportunity to correct our shortcomings. Please reach out to me directly at [email protected] and I will gladly make all arrangements to ensure your next experience at Trestle is a memorable one. Thank you for your consideration and we hope to see you back at Trestle soon! Let me know if you have any questions or concerns.
Excessive service charges and sales tax added to the bill
Mandatory fees added to bill without prior notice
Prix fixe meal had awful flavor combinations and proportions.
Restaurant charges a $40 per person cancellation fee.
Food served out of sequence and dietary restrictions ignored
Fish dish was disappointing, inconsistent food quality.
Food quality was poor, with clashing flavors and inedible lamb.
Mediocre food and terrible service; bread served after soup.