Trini Salon & Spa
💅 Beauty & Spa · Miami
total experiences
replied on google
Most reported issues
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Experiences
Scammed on prices with hidden charges and bad attitude from staff
Overcharged for a special nail polish that did not perform as advertised
Business reply on Google
Hi Carine, We’re sorry to hear you left feeling this way, as that is never the experience we want any guest to have. We would like to clarify that the prices charged for your manicure and pedicure were exactly as advertised on our website. The only additional charge was for the optional Dazzle Dry polish upgrade, which is separate from our Classic Manicure and Pedicure services. This upgrade and its additional cost were explained to you upon arrival, discussed again during your consultation, and approved before your services began. Our goal is always to ensure our guests understand all pricing before any service is performed, so they can make an informed decision. Dazzle Dry is a premium, quick-drying nail system that is offered as an optional upgrade by salons that provide this specialty service. While we understand pricing may vary from one salon or city to another, our pricing is clearly posted and was fully disclosed before your appointment. We’re sorry that, despite expressing that you enjoyed your services, the final cost did not meet your expectations. We appreciate your feedback and wish you all the best.
Unannounced triple charge for hair color due to hair length
Business reply on Google
Hello, thank you for your feedback. We take all reviews seriously, which is why we are concerned that we are unable to identify this visit based on the information provided. At this time, all of our stylists who match the description provided speak English, and pricing for color services, including additional product charges for longer, thicker, or high-volume hair, is clearly listed in advance on our website at TriniSalons.com. We always aim to communicate any service adjustments before checkout. Because the review name does not allow us to match this experience to a recent appointment, we would truly appreciate the opportunity to speak with you directly and better understand what occurred. Please contact management at 786-220-7796 so we can properly review the situation and address any concerns. We value every client and always strive to provide clear communication, fairness, and quality service.
Technician caused bleeding injuries during manicure and pedicure
Nail tech caused bleeding, pain, and potential infection; poor quality service
Rushed service caused pain, charged for unwanted pedicure, gel manicure chipped
Appointment canceled despite prior phone confirmation
Business reply on Google
Hi Niseybi, thank you for your feedback. We understand how frustrating delays can be. When you initially called to advise you were running about 5 minutes late, we confirmed it was okay. As time progressed, we followed up again and communicated that arrival by 6:30 PM was the latest possible time to proceed, as the stylist had another client scheduled at 7:00 PM. Unfortunately, you arrived at 6:45 PM, which was 45 minutes past the scheduled time, and at that point no stylist was available without impacting other confirmed appointments. We did offer an alternative appointment the following morning, which was declined. We always aim to be flexible while also respecting the time of all our clients and our team. We appreciate the feedback and will continue working on clear communication moving forward. Trini Salon & Spa
Nail service quality did not match advertised standard or price.
Nail set failed repeatedly, requiring multiple repairs; no refund or resolution
Haircut was uneven, chopped, and not what was requested.
Nail technician caused injury and was rude; other staff also unprofessional.
Business reply on Google
Hello, we take all feedback seriously; however, after carefully reviewing our records, we could not find any client or staff members by the names mentioned in your review. It appears this review may not be related to our salon. At Trini Salon & Spa, we take great pride in maintaining a professional and welcoming environment for all clients, with a team that values respect, hygiene, and quality service. If this message was posted in error or intended for another location, please contact us directly at 786-220-7796 or [email protected] so we can clarify and assist further. Thank you, Management – Trini Salon & Spa
Hairdresser caused bald spots, scalp burns, and overcharged for service
Manicure top coat peeled off and chipped shortly after service.
French nails lasted only two days
Overcharged for polish change service
Overcharged for manicure compared to advertised price
Stylist pulled hair painfully; staff were unfriendly and made customer uncomfortable
Hair color correction and cut were poorly executed, causing damage.
Salon overcharged for services and added extra fees
Uneven and ineffective Dysport injections, business unresponsive to complaints.
Business reply on Google
We sincerely apologize for any inconvenience you've experienced, but it seems there might be some confusion. We are not the company you are referring to. We are only responsible for renting our space to Clinica Med & Beauty Lounge by Nora on a weekly basis at our Brickell location. Clinica Med & Beauty Lounge by Nora primarily operates out of their main location in Sunny Isles, with the address: 17066 Collins Ave, Sunny Isles Beach, FL 33160. We regret any dissatisfaction you've encountered and encourage you to reach out to Clinica Med & Beauty Lounge by Nora directly to address your concerns. Thank you for bringing this matter to our attention.