Tufts Medical Center
🩺 Health & Wellness · Boston
total experiences
replied on google
Most reported issues
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Experiences
Hospital is filthy, including bathrooms, ICU, waiting areas, and elevators.
Business reply on Google
Your review is very concerning to hear, and we would like to investigate this thoroughly. Please contact our Patient Relations Department by calling 617.636.9590, if you want to provide more details.
Overcharging for medical procedures and shameful billing system
Business reply on Google
Thank you for taking the time to share this with us. We always strive to deliver a seamless and transparent billing process, and would like to further discuss these concerns with you. Please send a private message to us with the best way you prefer to be reached (phone or email) at your earliest convenience. A member of our staff will reach out to you shortly. You can also reach our Patient Relations Department by calling 617.636.4800.
Billing department error led to harassment and potential credit ruin.
Business reply on Google
Thank you for taking the time to share this with us. We always strive to deliver a seamless and transparent billing process, and would like to further discuss these concerns with you. Please send a private message to us with the best way you prefer to be reached (phone or email) at your earliest convenience. A member of our staff will reach out to you shortly. You can also reach our Patient Relations Department by calling 617.636.4800.
Refused medication refill without an appointment despite recent visits.
Business reply on Google
We're sorry to hear that. Our mission is to provide high-quality care and compassionate service to all our patients, so we review every concern thoroughly and address them with our staff. Please send us a message at [email protected] with the best way you prefer to be reached (phone or email), a member of our staff will reach out to you.
Hospital aftercare caused sleep deprivation and inability to pay bills.
Doctor performed procedure without informed consent regarding students' presence.
Business reply on Google
Your review is very concerning to hear, and we would like to investigate this thoroughly. Please contact our Patient Relations Department by calling 617.636.9590, if you want to provide more details.
Doctor made inappropriate remarks and hospital staff performed body searches
Patient did not receive promised eye procedure after 9 months
Business reply on Google
Thank you for taking the time to share your experience with us. Please call Patient Relations at 617.636.9590 so you can speak with a team member directly to resolve the scheduling issue.
Forced to wait hours due to incompetence multiple times
Business reply on Google
Thank you for bringing this to our attention. Delivering quality care is our highest priority, and we would appreciate the chance to speak with you directly. If you could send a private message to us with the best way you prefer to be reached (phone or email), a member of our staff will reach out to you. Or you can reach our Patient Relations Department by email at [email protected] or by calling 978-937-6458.
Hospital refused to schedule follow-up for stitch removal.
Business reply on Google
Thank you for bringing this to our attention. Delivering quality care is our highest priority, and we would appreciate the chance to speak with you directly. If you could send a private message to us with the best way you prefer to be reached (phone or email), a member of our staff will reach out to you. Or you can reach our Patient Relations Department by email at [email protected] or by calling 617.636.9590.
Nurse was rude, condescending, violated HIPAA, and did not clean PICC line
Business reply on Google
Dear Christine Andrea Smith, Thank you for taking the time to share your experience with us. We are committed to maintaining the highest standards of care and ensuring the safety and comfort of our patients and their families. We would like to hear more details from you so we can fully look into this matter. Please call Patient Relations at 617.636.9590 so we can learn more.
Nurse withheld food from patient and staff were snobby.
Business reply on Google
Thank you for bringing this to our attention. Delivering quality care is our highest priority, and we would appreciate the chance to speak with you directly. If you could send a private message to us with the best way you prefer to be reached (phone or email), a member of our staff will reach out to you. Or you can reach our Patient Relations Department by email at [email protected] or by calling 617.636.9590.
Patient experienced extreme pain and neglect in the emergency department.
Business reply on Google
Dear Marie Ramos, Thank you for taking the time to share your experience with us. We are sorry that your experience did not reflect the standard of care we strive to provide. Please know that we take your concerns very seriously. We have forwarded your feedback to our patient relations team for a thorough review. We would like to hear more from you, can you please reach out to the team by calling 617.636.9590? Thank you.
Medical appointment canceled last minute, still charged copayment
Business reply on Google
Thank you for bringing this to our attention. Delivering quality care is our highest priority, and we would appreciate the chance to speak with you directly. If you could send a private message to us with the best way you prefer to be reached (phone or email), a member of our staff will reach out to you. Or you can reach our Patient Relations Department by email at [email protected] or by calling 617.636.9590.
Receptionist was rude and hung up during a call to reschedule an appointment
Business reply on Google
Thank you for bringing this to our attention. Delivering quality care is our highest priority, and we would appreciate the chance to speak with you directly. If you could send a private message to us with the best way you prefer to be reached (phone or email), a member of our staff will reach out to you. Or you can reach our Patient Relations Department by email at [email protected] or by calling 617.636.9590.
Medical errors during cancer treatment caused blood clot and arm injury.
Business reply on Google
Dear Shayla, Thank you for taking the time to share your experience with us. We are sorry to hear about the challenges your mother faced during her treatment. The situation you described is concerning, and we take such matters very seriously. Our priority is to provide safe and effective care to all our patients. We would appreciate the opportunity to discuss this further and ensure that your concerns are thoroughly investigated. Please call our Patient Relations Team at 617-636-9590. Sincerely, Tufts Medical Center
Patient denied transplant after multiple procedures and misleading information
Business reply on Google
Dear Emma, Thank you for taking the time to share your family's experience with us. Please give our patient relations team a call directly at 617.636.9590, as we would like to discuss your experience further and explore how we can better support you and your mother moving forward. Sincerely, Tufts Medical Center
Patient denied bathroom access, water, and place to buy food for 7 hours
Patient with severe pain and fainting spell forced to wait, then leave
Business reply on Google
We're sorry to hear that. Our mission is to provide high-quality care and compassionate service to all our patients, so we review every concern thoroughly and address them with our staff. Please send us a message at [email protected] with the best way you prefer to be reached (phone or email), a member of our staff will reach out to you.
Security and information staff were rude and yelled at customer
Business reply on Google
We're sorry to hear that you didn't have a great experience with our team. We always strive to deliver quality and compassionate care for all our patients. You can reach our Patient Relations Department by calling 617.636.9590, if you want to provide more details.