Twin Wireless
📡 Internet & Cable · 2 locations
total experiences
replied on google
Most reported issues
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Experiences
The business failed to repair the device after taking payment.
Screen protectors sold are old and do not adhere to phones.
Repair caused phone malfunction and missing SIM card port
Phone battery drains quickly and overheats after screen replacement service.
The repaired iPad screen is improperly installed and has black spots.
Technician allegedly loosens internal screws to force repeat repair visits.
Defective smartphone purchased and staff refused to provide assistance
The business refuses refunds and sells used phones as new.
Customer dissatisfied with trade-in value and lack of choice
Poor quality screen replacement and suspected fraudulent battery service
Poor quality screen repair and unprofessional staff behavior.
Business reply on Google
I am sorry for your experience. Can you call or visit the store I will make sure they will fix it for you. Malik
Business intentionally damages phones to upsell unnecessary repair services.
Staff locked the phone during an attempt to resolve iCloud issues.
Business damaged customer phone and demanded payment for repairs
Technician failed to repair device and accessed private data without authorization.
Business reply on Google
Thank you for your feedback. We take customer privacy very seriously and want to assure you that we do not access personal data or request passcodes during our service. All testing is done in front of customers for full transparency. We're sorry to hear about your experience and would like to resolve this issue for you. Please reach out to us directly so we can assist you further.
Phone components damaged during repair and store failed to provide resolution.
Staff failed to add phone to family plan as promised
Replacement screen failed and device connectivity issues persist after multiple repairs.
Phone speaker stopped working after repair service at the shop.
The repair service failed to fix the phone and caused further damage.