U-Haul
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total experiences
replied on google
Most reported issues
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Experiences
Staff was rude and gave away customer's truck
Customer waited 30 minutes for a pre-booked truck due to staff indifference.
Poor customer service and unprofessional staff behavior
U-Haul provided a truck with no brakes and charged unauthorized fees
Customer overcharged for mileage and did not receive paid-for equipment.
Storage unit infested with roaches and rats; belongings accessed without permission
Staff discriminated against customer due to age and provided poor service.
Customer waited over an hour past appointment time.
Business reply on Google
We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, ZIP code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. ^tiffany
Manager refused to help; staff were disinterested and unhelpful
Charged a cleaning fee for dust in the truck.
Staff member was rude and unprofessional about truck availability
Understaffing led to long lines and wait times
Staff had bad attitudes and customer waited for truck
Customer was overcharged due to employee error and experienced long wait times.
Customer was overcharged two extra dollars after van return
Long wait times and missing equipment at U-Haul
Lack of rental trucks, poor customer service, and dirty bathroom.
Scamming customers by adding mileage and gas charges to receipts
Business trashed important documents left in vehicle, including tax information
Charged for pre-existing damage to rental truck