U.S. Bank Branch
💳 Finance & Insurance
total experiences
replied on google
Most reported issues
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Experiences
Long wait to schedule an appointment for a business account
Business reply on Google
Hello. Thank you for taking the time to leave us a review. We understand your recent visit didn't meet your expectations for great service. It is never our intention to provide the experience you have described and we welcome the chance to discuss your comments further. Please send an email to [email protected] with your name, phone number, time zone, and reference #181. If you need immediate account assistance, please contact 800-USBANKS (800-872-2657). Take care, ^Nathan
Teller refused to cash check or allow partial deposit/withdrawal due to lack of cash.
Business reply on Google
Hello, Dung. Thank you for taking the time to leave us a review. We understand your recent visit didn't meet your expectations for great service. It is never our intention to provide the experience you have described and we welcome the chance to discuss your comments further. Please send an email to [email protected] with your name, phone number, time zone, and reference #72713. If you need immediate account assistance, please contact 800-USBANKS (800-872-2657). All the best. ^Ray
Worst staff in the history of banks
Business reply on Google
Thank you for taking the time to leave us a review. We understand your recent visit didn't meet your expectations for great service. It is never our intention to provide the experience you have described and we welcome the chance to discuss your comments further. If you wish to discuss your experience with an ambassador, please send us an email with your name, phone number and reference #67140 to [email protected]. If immediate account assistance is needed, please give our 24-Hour Customer Service team a call at 800-872-2657. We look forward to hearing from you soon. Warm regards, ^Kortnee
Gift card ordered with rewards points was never received
Outdoor ATM is consistently out of cash
Business reply on Google
Hello Soph, thank you for taking the time to share your feedback about the ATM at your local branch. We appreciate this information and use it when changes and updates are being considered. We wish you the best, ^Kim
Bank ran credit check but did not follow through on offer
Business reply on Google
Thank you for taking the time to leave us a review. We understand your recent visit didn't meet your expectations for great service. It is never our intention to provide the experience you have described and we welcome the chance to discuss your comments further. If you wish to discuss your experience with an ambassador, please send us an email with your name, phone number and reference #62814 to [email protected]. If immediate account assistance is needed, please give our 24-Hour Customer Service team a call at 800-872-2657. We look forward to hearing from you soon. Warm regards, ^Kortnee
System down, unable to deposit check.
Business reply on Google
Thank you for taking the time to share your feedback, Juan. We're are aware of an issue from last night that was impacting multiple applications. We're glad to see the ATM was able to take your transaction and hope you have a great day. ^Larisa
Bank closed accounts after overdraft dispute, delaying disability funds
Business reply on Google
Thank you for sharing your experience, Genette. We understand you're in a difficult situation after your account has been closed. We never want our customers to feel this way and would be happy to help in anyway possible. If you would like us to review your account, please send us a message via email to [email protected] with reference 61319 and your phone number. One of our ambassadors will call you directly. Kind regards. ^Larisa
Bank failed to close account and later denied waiving a balance.
Business reply on Google
Thank you for taking a moment to share your experience with us, Edmundo. We understand that you are not happy with the service that you received during your recent visit. We never want a customer to feel this way and we’re happy to review this with you to see how we can help. Please send us an email to [email protected] with any additional details about the matter as well as your phone number, time zone and reference number 60047, and we will call you directly to assist. We look forward to hearing from you. All the best. ^Tevin
Company gets unwanted mail and bank refuses to remove address.
Business reply on Google
Hello there, Naeem. Thank you for taking a moment to leave us a review. We understand you are receiving mail at your business and would like the mail to be discontinued. We recommend completing our privacy form located here: https://www.usbank.com/about-us-bank/privacy.html, or you may send any unwanted mail back as "Return to Sender". To speak with a representative regarding your concerns, please contact our 24-Hour Customer Service team at 800-872-2657. Best regards, ^Kortnee
Business charged for non-functional POS system, refund denied
Business reply on Google
Hello there, thank you for taking a moment to leave us a review. We understand your experience has been less than favorable and we never want our customers to feel the way you do currently. We would be glad to discuss your experience further and ensure your concerns are escalated appropriately. To have an ambassador contact you directly, please send us an email with your name, phone number, and reference #58108 to [email protected]. If immediate assistance is needed, please contact our 24-Hour Customer Service team at 800-872-2657. We look forward to an opportunity to further assist you. Best regards, ^Kortnee
Bank staff unable to provide mortgage principal balance information
Business reply on Google
Thank you for sharing your honest feedback, Hemal. Please know it's not our intention to disappoint you in anyway. Making payments at the local branch is one of the options we offer for customer's who are not able to make payments using another method. Our Mortgage Servicing Group has designated specialists who are happy to assist you Monday through Friday 7 a.m. to 8 p.m. CT, and Saturday 8 a.m. – 2 p.m. CT. We hope you were able to speak with a mortgage specialist to address anything regarding your account. We hope this helps and you have a great day. ^Larisa
Customer waited three hours due to overlapping appointments and understaffing
Business reply on Google
Thank you for taking a moment to share your experience with us, Jane. We’re happy to review this with you to see how we can help. Please send us an email to [email protected] with your phone number and reference number 49187, and we will call you directly to assist. We look forward to hearing from you. Thank you. ^Ray
Long wait times due to understaffing on a busy day
Business reply on Google
We understand that a long wait can cause a serious impact on your day, Randy. Your time is important to us, and we hope we did not cause a delay. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Ray
Manager and teller were unfriendly and discriminatory; manager possibly short-changed a…
Business reply on Google
Hello Kianna. We are troubled by your comments, and are committed to maintaining a welcoming and diverse environment in all our locations. We would like to speak with you and learn more. Please send your phone number to us at [email protected] and include reference #47786. An Ambassador is happy to reach out to discuss the matter further. Kind regards, ^Katii
Mortgage payoff took two hours due to staff incompetence and hostility.
Business reply on Google
Hello, John. Thank you for taking the time to leave a review. We understand that you've spent 2 hours trying to get assistance with your mortgage payoff. If we can help with anything, please don't hesitate to send us an email to [email protected]. In the email include your phone number and reference # 43151. An ambassador will reach out directly. All the best. ^Heather
Customer lost hundreds of dollars due to fraud and rude customer service
Business reply on Google
I'm sorry to hear you had a 1-star experience at our branch, Fon. We would like the chance to discuss your experience and offer our help in any way we can. Please send us an email with your phone number to [email protected], including reference number 42143. Please also include your time zone, so we can ensure the call is at an appropriate time. One of our Ambassadors will call you directly. Thank you and we look forward to speaking with you. ^Larisa
Bank denied withdrawal, claiming no money, after serving another customer
Business reply on Google
Hello, we are concerned to hear of your experience during a recent branch visit with your friend. We would like the chance to hear more about your friends visit to the branch and offer our help in any way we can. If you would like us to reach out to them, please send us an email to [email protected] and include their name, phone number, and reference number 39260. We look forward to speaking with you. Kind regards, ^Kim
Bank voided cashier's check, causing payment delay and contractor dispute
Business reply on Google
Hello, Sarah. Thanks for taking the time to leave a review. We are sorry to hear we're losing your business. If you'd like to share additional details about the experience, please send us an email to [email protected]. In the email include your phone number and reference # 38236. An ambassador will reach out directly. All the best. ^Heather
Bank staff discriminated against customer based on race
Business reply on Google
We’re committed to maintaining a welcoming and diverse environment in all our locations and don’t tolerate discrimination of any kind, George. We’re troubled by your comments and would like to learn more to ensure your concerns are properly addressed. If you would like to discuss your experience further, please send us an email with your phone number to [email protected], including reference number 37842. Please also include your time zone, so we can ensure the call is at an appropriate time. One of our Ambassadors will call you directly. Thank you and we look forward to speaking with you. ^Larisa