U.S. Bank Branch
💳 Finance & Insurance · Minneapolis
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Bank staff called police on a Black customer with proper ID and account
Long drive-up wait times at the bank branch
Business reply on Google
Hello Andy, Thanks for leaving us your review. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing during your visit. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Caitlin
Teller improperly wore mask and touched face
Business reply on Google
Hello David. Thank you for reaching out to share this with us. We would like to speak with you about the visit and ensure this is looked into. Please send us an email to [email protected] with your phone number and reference number 1021, and we will be happy to call you within 2 business days to assist. We look forward to hearing from you. Thank you. ^Ryan
Customer waited 40 minutes for service due to poor customer service
Business reply on Google
Hello Hanan, I completely understand why the long wait would be frustrating for you. We would like the chance to address all of your concerns and offer to assist you in any way we can. If you would like us to reach out to you, please email your phone number and reference #1812 to us at [email protected] and we'll call you in 24-48 business hours. Thank you for sharing your recent branch experience. ^Kim
Slow drive-thru service for simple transactions
Business reply on Google
Thank you so much for sharing this, Tony. I apologize that you’ve had to deal with excessive wait times. We understand that your time is valuable, and we don’t want to take any more of it than what is necessary. We’d like to talk with you more about your experience and make sure that it is addressed appropriately. Please send an email to [email protected] with your phone number, and we will reach out to you within 24-48 business hours. Thank you. ^Jessica
Rude Spanish-speaking staff encountered twice at bank branch
Rude staff and poor customer service at the bank.
Business reply on Google
Hello, Saru. We are so sorry to hear you had a less than satisfactory experience during your recent visit to your local branch. If you would like to speak with a customer care representative you are welcome to do so by calling 1.800.USBANKS. Kind regards, The U.S. Bank Social Media Team
Staff were rude and discriminatory towards non-account holders
Business reply on Google
Hello Wanda, We are so sorry to hear you had a less than satisfactory experience during your recent visit to your local branch. If you would like to speak with a customer care representative you are welcome to do so by calling 1.800.USBANKS. Kind regards, The U.S. Bank Social Media Team
Long wait due to understaffing
Bank branch never answers phone calls.
Business reply on Google
Hello! We're so sorry to hear you're having difficulty reaching a team member. You can also reach out to our customer care team by calling 1-800-USBANKS for any questions or issues you may have. Kind regards, The U.S. Bank Social Media Team
Bank branch is unreachable by phone during business hours.
Check deposited into wrong account at the counter
Long wait times at the bank branch and drive-thru