Universal Travel Inc

Business reply on Google

Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations. We would like to clarify that our service fees include more than the government visa fee itself. Our charges cover consultation, application preparation, document review, processing assistance, customer support, and administrative services. The government fee is only one component of the total cost of obtaining visa assistance through our agency. That said, we take concerns regarding pricing transparency and customer service seriously. It is disappointing to learn that you felt your concerns were not adequately addressed. Providing clear information and responsive support is important to us, and we regret that this was not your experience. We would welcome the opportunity to review your case in detail and better understand what occurred. Please contact us directly with your booking information so that our management team can investigate and address your concerns. We appreciate your feedback, as it helps us improve our services and customer experience.

Business reply on Google

Thank you for sharing your feedback. We are sorry to hear that you feel this way about your experience with Universal Travel Inc. Customer satisfaction is very important to us, and we strive to provide fair and professional service to all our clients. We would appreciate the opportunity to better understand your concerns and address any issues you encountered. Please contact us directly so we can discuss your experience and work toward a resolution. ::: This keeps the response calm, professional, and customer-focused.

Business reply on Google

Dear HM We take customer feedback seriously and strive to provide excellent service. However, we must clarify that your statements are not accurate. Incorrect Charges – We only charge based on the agreed terms. If there was any misunderstanding, we would have been happy to clarify. Customer Support – Our team is available during business hours, and we always return calls when a message is left. If you were unable to reach us, we apologize for any inconvenience, but we never ignore customers. Resolution Efforts – We were never given a fair chance to resolve this matter before this review was posted. We encourage you to reach out to us directly so we can clear up any misunderstandings and resolve this professionally. We value honesty and fairness and expect the same from our customers. Best regards, UNIVERSAL TRAVEL

Business reply on Google

dear sir its is non refundable ticket. then how u can get your money

Business reply on Google

Dear Sir only airline can rescheduling / cancellation request only. A traveler gets the option to choose between cancelling or rescheduling

Business reply on Google

Thanks for your reviews but what is your problem Sir Abdi

Business reply on Google

Thanks for your reviews Mam date for traveling please

Business reply on Google

Thanks for your reviews we don.t do this for any person

Business reply on Google

Thanks for your reviews but we help always all person its miss understating may be

Business reply on Google

Thanks for your reviews but please check your message

Business reply on Google

Thanks for your reviews but some people are not good and we are doing best services in our area

Business reply on Google

Thanks for your reviews but if you do not give respect so other are same to you...

Business reply on Google

We sincerely apologize for the miscommunication and the inconvenience it caused you. We understand how frustrating it must have been to drive 30 minutes only to find us closed. We will address this internally to ensure our customers receive accurate information about our operating hours. Thank you for bringing this to our attention, and we hope to have the chance to serve you better in the future.

Business reply on Google

We are very sorry to hear about your experience and truly regret the frustration and inconvenience this situation has caused. We understand how important timely and transparent communication is, especially in matters involving cancellations and refunds. Airline refund and extension policies during COVID-19 have often varied and, at times, changed rapidly based on airline rules and travel restrictions. However, it is never our intention to proceed with any change without a customer’s consent, and we take your concerns very seriously. We would like to review your booking details with you directly to understand exactly what happened and to work toward a fair resolution. Please contact us at [your contact number/email] with your booking reference so we can investigate and assist you further. Your loyalty as a long-time customer means a great deal to us, and we hope we can regain your trust.

Business reply on Google

We’re very sorry to hear about your experience and the frustration it caused. We truly regret that our service did not meet your expectations. This is not the level of support we aim to provide, and your feedback will be shared with our team to address the concerns you’ve raised. If you’re open to it, we’d like the opportunity to review your case in detail and see how we can make things right. Please contact us at [email protected] with your booking details so we can assist you directly.

Business reply on Google

Dear Nasleyz, We’re very sorry to hear about the difficulties you faced and the disappointment with our customer service. We understand how stressful travel can be, especially when arrangements like overnight stays are needed, and we regret that we were unable to assist you as expected. This is not the standard of service we aim to provide. We have addressed your feedback with our team to ensure better follow-up and communication in the future. Thank you for sharing your experience, and we hope you’ll allow us the opportunity to make it right should you travel with us again.

Business reply on Google

Dear Hossam, We are truly sorry to read about your experience and the concerns you’ve raised regarding your interactions with our staff and services. The behavior and issues you described do not reflect the standards we strive to maintain, and we regret that you were left with such a negative impression. We would like the opportunity to review your case in detail and address these matters directly. Please contact us at [email protected] so we can investigate further and work toward a resolution. We appreciate you sharing your feedback, as it helps us improve our service and customer care.

Business reply on Google

Thank you for sharing your experience with us. We’re glad to hear that we could take care of your reservations promptly and assist during the flight cancellation. We truly apologize for the inconvenience caused by the seating issues and that you had to rearrange seats at each stop. Your feedback is important to us, and we’ll work with our partners to ensure seat arrangements are handled more smoothly in the future. We appreciate your patience and understanding, and we hope to serve you even better on your next journey.

Business reply on Google

We are truly sorry to hear about your unpleasant experience. This is not the level of service we aim to provide, and we sincerely apologize for the rudeness and unprofessional behavior you encountered. Your feedback is extremely important to us, and we will be addressing this matter directly with the agent involved to ensure it does not happen again. We value every customer, whether traveling individually or as part of a group, and regret that we did not meet your expectations. Thank you for bringing this to our attention.