Valentino Nail Bar
💅 Beauty & Spa · Charlotte
total experiences
replied on google
Most reported issues
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Experiences
Nails do not match requested style; customer overcharged for poor quality.
Business reply on Google
Apologies for the less than satisfactory visit to Valentino Nail Spa in Charlotte. We are committed to reaching out to you promptly to gain deeper insights into your experience. We look forward to the opportunity to enhance your satisfaction in any scenario. Should you require further assistance, feel free to reach out to our customer care department at (704) 510-1280, where our Manager will be glad to assist you!
Received a full set instead of overlay and manicure, with poor service.
Business reply on Google
Apologies for the less than satisfactory visit to Valentino Nail Spa in Charlotte. We are committed to reaching out to you promptly to gain deeper insights into your experience. We look forward to the opportunity to enhance your satisfaction in any scenario. Should you require further assistance, feel free to reach out to our customer care department at (704) 510-1280, where our Manager will be glad to assist you!
Customer cut during pedicure, charged for unrequested gel polish
Business reply on Google
Apologies for the less than satisfactory visit to Valentino Nail Spa in Charlotte. We are committed to reaching out to you promptly to gain deeper insights into your experience. We look forward to the opportunity to enhance your satisfaction in any scenario. Should you require further assistance, feel free to reach out to our customer care department at (704) 510-1280, where our Manager will be glad to assist you!
Nail technician was rude and unaccommodating to customer's situation.
Business reply on Google
Apologies for the less than satisfactory visit to Valentino Nail Spa in Charlotte. We are committed to reaching out to you promptly to gain deeper insights into your experience. We look forward to the opportunity to enhance your satisfaction in any scenario. Should you require further assistance, feel free to reach out to our customer care department at (704) 510-1280, where our Manager will be glad to assist you!
Nails cut too short, misshapen, bulging, and cuticles bleeding
Business reply on Google
Apologies for the less than satisfactory visit to Valentino Nail Spa in Charlotte. We are committed to reaching out to you promptly to gain deeper insights into your experience. We look forward to the opportunity to enhance your satisfaction in any scenario. Should you require further assistance, feel free to reach out to our customer care department at (704) 510-1280, where our Manager will be glad to assist you!
Overcharged for nail service; prices did not match online menu
Business reply on Google
Apologies for the less than satisfactory visit to Valentino Nail Spa in Charlotte. We are committed to reaching out to you promptly to gain deeper insights into your experience. We look forward to the opportunity to enhance your satisfaction in any scenario. Should you require further assistance, feel free to reach out to our customer care department at (704) 510-1280, where our Manager will be glad to assist you!
Nail tech damaged customer's nails during removal process
Business reply on Google
Apologies for the less than satisfactory visit to Valentino Nail Spa in Charlotte. We are committed to reaching out to you promptly to gain deeper insights into your experience. We look forward to the opportunity to enhance your satisfaction in any scenario. Should you require further assistance, feel free to reach out to our customer care department at (704) 510-1280, where our Manager will be glad to assist you!
Staff member was rude and disrespectful to customer.
Business reply on Google
Apologies for the less than satisfactory visit to Valentino Nail Spa in Charlotte. We are committed to reaching out to you promptly to gain deeper insights into your experience. We look forward to the opportunity to enhance your satisfaction in any scenario. Should you require further assistance, feel free to reach out to our customer care department at (704) 510-1280, where our Manager will be glad to assist you!
Pedicure was rushed, incomplete, and overpriced for the service received
Business reply on Google
Apologies for the less than satisfactory visit to Valentino Nail Spa in Charlotte. We are committed to reaching out to you promptly to gain deeper insights into your experience. We look forward to the opportunity to enhance your satisfaction in any scenario. Should you require further assistance, feel free to reach out to our customer care department at (704) 510-1280, where our Manager will be glad to assist you!
Manicure caused bleeding, pedicure was messy, and nails were uneven.
Business reply on Google
Apologies for the less than satisfactory visit to Valentino Nail Spa in Charlotte. We are committed to reaching out to you promptly to gain deeper insights into your experience. We look forward to the opportunity to enhance your satisfaction in any scenario. Should you require further assistance, feel free to reach out to our customer care department at (704) 510-1280, where our Manager will be glad to assist you!
Nails broke quickly and were poor quality; charged for wrong service.
Business reply on Google
Apologies for the less than satisfactory visit to Valentino Nail Spa in Charlotte. We are committed to reaching out to you promptly to gain deeper insights into your experience. We look forward to the opportunity to enhance your satisfaction in any scenario. Should you require further assistance, feel free to reach out to our customer care department at (704) 510-1280, where our Manager will be glad to assist you!
Nail tech did a poor job on manicure; manager did not resolve.
Business reply on Google
Apologies for the less than satisfactory visit to Valentino Nail Spa in Charlotte. We are committed to reaching out to you promptly to gain deeper insights into your experience. We look forward to the opportunity to enhance your satisfaction in any scenario. Should you require further assistance, feel free to reach out to our customer care department at (704) 510-1280, where our Manager will be glad to assist you!
Nail polish change was rushed, incomplete, and gel polish cracked in one week
Business reply on Google
Apologies for the less than satisfactory visit to Valentino Nail Spa in Charlotte. We are committed to reaching out to you promptly to gain deeper insights into your experience. We look forward to the opportunity to enhance your satisfaction in any scenario. Should you require further assistance, feel free to reach out to our customer care department at (704) 510-1280, where our Manager will be glad to assist you!
Nail fill-in was rushed, thick, uneven, and paint had ripples.
Business reply on Google
Apologies for the less than satisfactory visit to Valentino Nail Spa in Charlotte. We are committed to reaching out to you promptly to gain deeper insights into your experience. We look forward to the opportunity to enhance your satisfaction in any scenario. Should you require further assistance, feel free to reach out to our customer care department at (704) 510-1280, where our Manager will be glad to assist you!
Gel polish chipped quickly and a roach was seen in the pedicure area
Business reply on Google
Apologies for the less than satisfactory visit to Valentino Nail Spa in Charlotte. We are committed to reaching out to you promptly to gain deeper insights into your experience. We look forward to the opportunity to enhance your satisfaction in any scenario. Should you require further assistance, feel free to reach out to our customer care department at (704) 510-1280, where our Manager will be glad to assist you!
Nail tech damaged nails, used unsanitized tools, and overcharged for service
Business reply on Google
Apologies for the less than satisfactory visit to Valentino Nail Spa in Charlotte. We are committed to reaching out to you promptly to gain deeper insights into your experience. We look forward to the opportunity to enhance your satisfaction in any scenario. Should you require further assistance, feel free to reach out to our customer care department at (704) 510-1280, where our Manager will be glad to assist you!
Charged for full set instead of fill; nail tech rushed and did poor work
Business reply on Google
Apologies for the less than satisfactory visit to Valentino Nail Spa in Charlotte. We are committed to reaching out to you promptly to gain deeper insights into your experience. We look forward to the opportunity to enhance your satisfaction in any scenario. Should you require further assistance, feel free to reach out to our customer care department at (704) 510-1280, where our Manager will be glad to assist you!
Pedicure was rushed and multiple steps were skipped.
Business reply on Google
Apologies for the less than satisfactory visit to Valentino Nail Spa in Charlotte. We are committed to reaching out to you promptly to gain deeper insights into your experience. We look forward to the opportunity to enhance your satisfaction in any scenario. Should you require further assistance, feel free to reach out to our customer care department at (704) 510-1280, where our Manager will be glad to assist you!
Nail salon provided poor service, cut customer, and tried to overcharge.
Business reply on Google
Apologies for the less than satisfactory visit to Valentino Nail Spa in Charlotte. We are committed to reaching out to you promptly to gain deeper insights into your experience. We look forward to the opportunity to enhance your satisfaction in any scenario. Should you require further assistance, feel free to reach out to our customer care department at (704) 510-1280, where our Manager will be glad to assist you!
Acrylic nails were too thick and lifting after two weeks
Business reply on Google
I appreciate your time leaving a very kind feedback for our store. We are happy to make our customers happy. See you soon.