total experiences
replied on google
Most reported issues
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Experiences
Unauthorized account changes and billing errors at Verizon store
Staff failed to inform customer about required insurance claim process.
Business reply on Google
Hello, Thank you for taking the time to share your experience with us. I sincerely apologize for the inconvenience you and your son faced during your recent visit. It’s disappointing to hear that the necessary steps for filing a claim were not communicated clearly, leading to an unnecessary trip and frustration. We strive to provide excellent service to all our customers, and it’s clear we fell short in this instance. Your feedback is invaluable and will be used to improve our processes and communication with customers to prevent similar situations in the future. If there’s anything further we can do to assist you or if you have any additional concerns, please feel free to reach out. We hope to have the opportunity to serve you better in the future. Thank you for bringing this to our attention.
Store refused refund for defective product despite prior verbal confirmation
Business reply on Google
Hello, Thank you for taking the time to share your feedback with us. We sincerely apologize for the experience you had at our store. It is concerning to hear about the issues you faced with the screen protector and the subsequent communication regarding the refund process. We strive to provide high-quality products and excellent customer service, and it is clear we fell short in this instance. Your feedback is invaluable, and we are committed to addressing these concerns to prevent similar situations in the future. We would like to discuss this matter further and find a resolution that works for you. Please reach out to our customer service team at your earliest convenience, and we will do our best to assist you. Thank you for bringing this to our attention, and we hope to have the opportunity to restore your trust in us.
Store refused to provide a refund for damaged screen protectors.
Business reply on Google
Hello, Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced with the screen protectors and the subsequent issues regarding the refund process. This is not the level of service we strive to provide, and we understand your frustration. We would like to address this matter further and ensure it is resolved to your satisfaction. Please reach out to our customer service team at your earliest convenience, so we can assist you directly. Your feedback is invaluable to us, and we are committed to improving our services.
Authorized retailer staff refused to assist with a phone trade-in.
Business reply on Google
Hello, Thank you for taking the time to share your feedback with us. I'm sorry to hear about your recent experience at our store and the difficulties you faced while trying to return your trade-in phone. We strive to provide excellent service to all our customers, and it seems we fell short in this instance. Your comments are important to us, and we will use them to improve our service. If you have any further details you'd like to share or if there's anything else we can do to assist you, please feel free to reach out to us directly. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
The store staff was unhelpful and inattentive to customer concerns.
Customer unable to resolve data issues due to lack of support.
Purchased three defective car chargers and was charged for opening boxes.
Business reply on Google
Hi Jorge, please send an email to [email protected]. We would like to hear the details of what took place here and get it rectified for you.
Promotional offers are unavailable and staff provided unhelpful service.
Business reply on Google
Hi Robert, I'm sorry you feel that way! Please send an email to [email protected] so we can get to the bottom of this promo issue and make sure your next experience is a 5!
Excessive wait time and unprofessional staff behavior during a phone upgrade.
Store failed to open at the scheduled time.
Business reply on Google
We are sorry to hear that you had a 1-star experience. Please send us the details of your visit to [email protected].
In-store prices were higher than the prices listed on products.