total experiences
replied on google
Most reported issues
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Experiences
Staff provided poor service and showed disrespect for customer time.
Business reply on Google
Thank you for your feedback. We regret that things didn’t go smoothly. If you would like to discuss this further. Please reach out to us with details of your visit at 877-851-0649 or [email protected]
Staff members were unprofessional and inattentive during a trade-in process.
Business reply on Google
Thank you for your feedback. We regret that things didn’t go smoothly. If you would like to discuss this further. Please reach out to us with details of your visit at 877-851-0649 or [email protected]
The store manager and staff were unprofessional during the visit.
Business reply on Google
We are sorry you had this experience. We aim for better, and your feedback helps us improve. Please reach out to us with details of your visit at 877-851-0649 or [email protected] so we can see what went wrong and fix it. -- Cellular Sales Customer Service
Staff member was dismissive, unhelpful, and unprofessional during store visit.
Business reply on Google
Thank you for reaching out, Alex. We would appreciate the opportunity to discuss this concern further with you. Please feel free to contact our Customer Service team at 877-851-0649 or [email protected] and provide case number (1045511). -- Cellular Sales Customer Service
Customer was double charged for an activation fee.
Business reply on Google
S with a h, thanks for taking the time to share your concern. Please feel free to reach out to us with details of your purchase at 877-851-0649 or [email protected] and provide case number (721143) so we can better assist you. -- Cellular Sales Customer Service
Unauthorized store charged fees and caused credit issues for the customer.
Business reply on Google
Thank you for sharing your experience with us, Mario. If you would like to provide more details, do not hesitate contact our Customer Service team at 877-851-0649 or [email protected] and provide case number (00425588). -- Cellular Sales Customer Service
Unauthorized services and fees added by an unofficial retail store.
Business reply on Google
Thank you for taking the time to share, Brandon. If you would like to share more with our team, please contact us at 877-851-0649 or [email protected] and provide case number (00425584). -- Cellular Sales Customer Service
Manager provided poor service and illogical restrictions on opening business accounts.
Business reply on Google
Thank you for sharing your experience with us, Vanessa. If you would like to provide more details, do not hesitate contact our Customer Service team at 877-851-0649 or [email protected] and provide case number (00417177). -- Cellular Sales Customer Service
Customer billed for equipment not ordered or received.
Store staff provided incorrect information and failed to honor promotional credits.
Business reply on Google
Thank you for sharing your experience with us, V Lee. If you would like to provide more details, do not hesitate contact our Customer Service team at 877-851-0649 or [email protected] and provide case number (339171). --Cellular Sales Customer Service
Staff refused to activate phone without an additional service fee.
Business reply on Google
Reviews like yours allow us to improve our customer experience. Brandon, if you would like to share more with our team, please contact us at 877-851-0649 or [email protected] and provide case number (317246) for reference. --Cellular Sales Customer Service
Store staff refused to assist with account and phone issues.
Business reply on Google
Gary, thanks for taking the time to share your concern. If you are needing further assistance, please reach out to us at 877-851-0649 or [email protected] and provide case number (297049) so we can better assist you. -- Angelica, Cellular Sales Customer Service
Staff demanded a fee for assistance and provided rude service.
Business reply on Google
Sean, we don't enjoy hearing feedback like this and we don’t take it lightly. Please don't hesitate to call us at 877-851-0649 or email us at [email protected] and provide case number (284064) for reference. We look forward to hearing from you! -- Angelica, Cellular Sales Customer Service
staff unable to complete a simple phone number transfer
Staff added unwanted accessories and incorrect data plans without customer consent.
Business reply on Google
We appreciate your feedback, Julia. We can be reached at 877-851-0649 (Mon-Fri: 8am-8pm and Sat: 8am-6pm) or via email at [email protected] for further assistance. -- Cellular Sales Customer Service
Unauthorized device setup fee charged by third-party retail store
Customer is being billed for a returned phone.
Business reply on Google
We appreciate your feedback. Our customer service team is ready to help. Call us at 877-851-0649 or reach out via email at [email protected]. -- Cellular Sales Customer Service
Store refused to exchange online purchase causing excessive travel
Business reply on Google
Thank you for sharing your experience with us, Cherry. We would like to know more about your concerns. If you would be willing to provide more details, please contact our Customer Support Team at 1-877-851-0649 or via email at [email protected]. Have a wonderful day! – Cellular Sales Customer Support
The store sold a phone requiring immediate software updates.
Business reply on Google
Thank you for sharing your experience with us. We would like to know more about your concern. If you would be willing to provide more details, please contact our Customer Support Team at 1-877-851-0649 or via email at [email protected]. Have a wonderful day! – Cecelia S. Customer Support Specialist
Incorrect account setup and billing errors caused significant financial loss
Business reply on Google
Thank you, Ms. Keller, for sharing with us. We use our customer feedback as opportunities for improvement. If you require further assistance in regards to this matter, please contact our Customer Support Team at 1-877-851-0649. -- Cecelia S. Customer Support Specialist