total experiences
replied on google
Most reported issues
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Experiences
misleading information regarding service fees and device costs
Business reply on Google
Hello David, Thank you for your feedback. We aim to offer quick, easy, and enjoyable experiences for every guest, every time. Please email us at [email protected] to help us further assist you.
Long wait times and inexperienced staff despite having an appointment.
Business reply on Google
Hello teadrinker, We are sorry to hear about your negative experience at our store and the poor customer service you received. If there are more details you'd like to share with our corporate team, please email [email protected]. We hope to hear from you soon.
The final bill was significantly higher than the quoted price.
Business reply on Google
Thank you for the positive feedback. Victra strives to provide an excellent customer experience with every guest, every time.
The purchased SIM card is non-functional and refund was denied.
Business reply on Google
Hello ΠΠ½Π°ΡΠΎΠ»ΠΈΠΉ, We are sorry to hear about your negative experience at our store and the poor customer service you received. If there are more details you'd like to share with our corporate team, please email [email protected]. We hope to hear from you soon.
Customers were forced to wait outside in the cold.
Business reply on Google
Hello Adam, We are sorry to hear about your negative experience at our store and the poor customer service you received. If there are more details you'd like to share with our corporate team, please email [email protected]. We hope to hear from you soon.
Unauthorized store location allegedly engaging in deceptive business practices for profit.
Business reply on Google
Hello Austin, We are sorry to hear about your negative experience at our store and the poor customer service you received. If there are more details you'd like to share with our corporate team, please email [email protected]. We hope to hear from you soon.
Employee misled customer about accessory costs and refused to provide refund
Business reply on Google
Hello Winston, We are sorry to hear about your negative experience at our store. I'm with Victra Corporate and we're here to help. We are so sorry to hear about your experience at our store. Would you be able to contact us so we can discuss these concerns in greater detail?. You can email us at [email protected]. Thank you for bringing this to our attention and we look forward to speaking with you soon.
Retailer charged unauthorized fees and misrepresented product costs to customers.
Business reply on Google
Hello Simran, We are sorry to hear about your negative experience at our store. I'm with Victra Corporate and we're here to help. We are so sorry to hear about your experience at our store. Would you be able to contact us so we can discuss these concerns in greater detail?. You can email us at [email protected]. Thank you for bringing this to our attention and we look forward to speaking with you soon.
The store failed to honor scheduled appointments and caused long wait times.
Business reply on Google
Hello bruna, We are sorry to hear about your negative experience at our store. I'm with Victra Corporate and we're here to help. We are so sorry to hear about your experience at our store. Would you be able to contact us so we can discuss these concerns in greater detail?. You can email us at [email protected]. Thank you for bringing this to our attention and we look forward to speaking with you soon.
Promised trade-in promotional credits were never applied to the account.
Business reply on Google
Hello Starved, We are sorry to hear about your negative experience at our store and the poor customer service you received. If there are more details you'd like to share with our corporate team, please email [email protected]. We hope to hear from you soon.
Store employee refused to provide warranty service for a hot phone
Business reply on Google
Thank you for your review. We are sorry to hear about the negative experience at our store and the poor customer service you received. Please email our corporate customer service team at [email protected] with your contact details. Once we receive your email, we will be able to verify your account and assist you in greater detail. Thank you for reaching out and we look forward to speaking with you soon.
Long wait times and unhelpful staff regarding phone services.
Business reply on Google
Hello Sid, We are sorry to hear about your negative experience at our store and the poor customer service you received. If there are more details you'd like to share with our corporate team, please email [email protected]. We hope to hear from you soon.
Promised trade-in credits and visa cards were not received
Business reply on Google
Hello Ashish, Thank you for bringing this concern to our attention. Would you be able to contact us so that we can review this in greater detail and assist you further? Please email us at [email protected]. We look forward to speaking with you soon.
Salesperson failed to process trade-in credit correctly
Business reply on Google
Hello Adela, Thank you for bringing this concern to our attention. Would you be able to call in so that we can review this in greater detail and assist you further? Please email us at [email protected]. We look forward to speaking with you soon.
customer charged multiple times for a non-functional sim card
Business reply on Google
Hey Marius, we are sorry to hear that your experience at our store was less than the best. If there are more details you'd like to share with our corporate team, please email [email protected]. We hope to hear from you soon.
Store failed to provide promised promotion and charged incorrect restocking fees.
Business reply on Google
Hi Tom, we are sorry to hear about your negative experience at our store. Our employees are expected to be transparent with every transaction they make to all our guests. We are sorry that this was not your experience, and we will address this with our store team. If you would like to share more comments about your experience, please email us at [email protected]
Employees failed to apply promised promotional credits to the billing account.
Business reply on Google
Hey Katy, I'm with Victra Corporate and we're here to help. We appreciate your feedback, and we will use it to be better. We are so sorry to hear about your experience at our store. Please email us at [email protected] with your name, contact details, and a link to this review for reference so we can further assist. Thank you for bringing this to our attention and we look forward to speaking with you soon.
Store added an unauthorized item to the customer's purchase.
Business reply on Google
Hello Robert - we are sorry to hear about your negative experience at our San Diego store. Our employees are expected to be transparent with every transaction they make to all our guests. We are sorry that this was not your experience and we will address it with our store team. If you would like to share more comments about your experience, please give us a call at 800-279-3550.
Unauthorized store provided fraudulent services and incorrect account information.
Business reply on Google
Hi Rick - We are truly sorry to learn about all the issues you experienced trying to activate a phone at our San Diego store. We certainly want to apologize for errors made by our staff. As the largest authorized Verizon retailer in the country we want all our customers to have a great experience; sometimes it doesn't work out that way. We are pleased you were able to get your situation resolved.
Staff refused to show phone models without an active account.
Business reply on Google
We appreciate you taking the time to share your feedback and we are sorry to hear you didn't have a great experience. If you have more details you'd like to share with our corporate team please email [email protected] so we can assist you further and address any more concerns you may have. Thank you!