total experiences
replied on google
Most reported issues
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Experiences
The store is an authorized retailer with limited service capabilities.
Business reply on Google
Hello Brendan, Thank you for your feedback. If there are more details you'd like to share with our corporate team, please email [email protected]. We hope to hear from you soon.
Internet service is non-functional and cellular plan was incorrectly upcharged.
Business reply on Google
Hello Maggie, Thank you for your feedback. We aim to offer quick, easy, and enjoyable experiences for every guest, every time. Please email us at [email protected] to help us further assist you.
Staff sold unnecessary products and restricted return locations.
Business reply on Google
Hello Pieter, Thank you for your feedback. If there are more details you'd like to share with our corporate team, please email [email protected]. We hope to hear from you soon.
Store failed to apply promised trade-in credits to customer account
Business reply on Google
Hello Tim, We are sorry to hear about your negative experience at our store and the poor customer service you received. If there are more details you'd like to share with our corporate team, please email [email protected]. We hope to hear from you soon.
Long wait times due to inefficient staff allocation
Business reply on Google
Hello Mariano, Thank you for your feedback. If there are more details you'd like to share with our corporate team, please email [email protected]. We hope to hear from you soon.
Staff added unauthorized accessories and unexplained fees to the customer bill.
Business reply on Google
Hello Daniel, Thank you for your feedback. We aim to offer quick, easy, and enjoyable experiences for every guest, every time. Please email us at [email protected] to help us further assist you.
Employee prioritized staff over customers and provided poor service
Business reply on Google
Hello Jiji, Thank you for your feedback. We aim to offer quick, easy, and enjoyable experiences for every guest, every time. Please email us at [email protected] to help us further assist you.
Customer is switching carriers due to company labor practices and service quality.
Staff incompetence caused billing errors and unauthorized deactivation of existing phone…
Business reply on Google
Thank you for your feedback. Please email our corporate customer service team at [email protected] with your contact details. Once we receive your email, we will be able to verify your account and assist you in greater detail. Thank you for reaching out and we look forward to speaking with you soon.
Staff failed to fix phone and left device inoperable
Business reply on Google
Thank you for your review. We are sorry to hear about the negative experience at our store and the poor customer service you received. Please email our corporate customer service team at [email protected] with your contact details. Once we receive your email, we will be able to verify your account and assist you in greater detail. Thank you for reaching out and we look forward to speaking with you soon.
Staff withheld pricing information and provided poor customer service.
Business reply on Google
Hello Brendan, We are sorry to hear about your negative experience at our store and the poor customer service you received. If there are more details you'd like to share with our corporate team, please email [email protected]. We hope to hear from you soon.
Inaccurate website inventory caused order fulfillment issues and refund requirements.
Business reply on Google
Hello Madalyn, We are sorry to hear about your negative experience at our store and the poor customer service you received. If there are more details you'd like to share with our corporate team, please email [email protected]. We hope to hear from you soon.
Staff member followed and harassed customer after they left the store
Business reply on Google
Hello Edward, We are sorry to hear about your negative experience at our store. I'm with Victra Corporate and we're here to help. We are so sorry to hear about your experience at our store. Would you be able to contact us so we can discuss these concerns in greater detail?. You can email us at [email protected]. Thank you for bringing this to our attention and we look forward to speaking with you soon.
The store provides poor customer service and lacks responsive staff.
Business reply on Google
Hello Light, We are sorry to hear about your negative experience at our store and the poor customer service you received. If there are more details you'd like to share with our corporate team, please email [email protected]. We hope to hear from you soon.
Incorrect plan setup and unrecorded trade-ins led to unauthorized monthly charges.
Business reply on Google
Hello Niki, We are sorry to hear about your negative experience at our store and the poor customer service you received. If there are more details you'd like to share with our corporate team, please email [email protected]. We hope to hear from you soon.
Understaffed store causes long wait times and poor customer service.
Business reply on Google
Hello Taurence, We apologize for your less than ideal experience at our store. Our goal is for your store experience to be quick, easy, and enjoyable, so we are sorry we didn't hit the mark this time. If you'd like to share more comments about your experience, please email us at [email protected].
Employee added unauthorized services resulting in higher monthly billing costs.
Business reply on Google
Thank you for your review. We are sorry to hear about the negative experience at our store and the poor customer service you received. Please email our corporate customer service team at [email protected] with your contact details. Once we receive your email, we will be able to verify your account and assist you in greater detail. Thank you for reaching out and we look forward to speaking with you soon.
Store failed to fulfill online order and caused an erroneous cancellation
Business reply on Google
Hello Max, We are sorry to hear about your negative experience at our store and the poor customer service you received. If there are more details you'd like to share with our corporate team, please email [email protected]. We hope to hear from you soon.
Staff provided incorrect pricing information leading to overpayment.
Business reply on Google
Hi Jered- we are sorry to hear about your negative experience at our Seattle store. We would love to know what we can do to improve your customer experience. If there are more details you'd like to share with our corporate team, please give us a call at 800-279-3550. We hope to hear from you soon!
Store staff refused to assist with a customer service issue.
Business reply on Google
Hi David- we’re sorry to hear about your negative experience at our Seattle store and for the poor service you received. If you need further assistance, please email [email protected] or call us at 800-279-3550. We hope to hear from you soon!