total experiences
replied on google
Most reported issues
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Experiences
Sales representative added unauthorized services to the customer account
Business reply on Google
Hello Andres, Thank you for your feedback. Please email us at [email protected]. We look forward to speaking with you soon.
Customer charged early termination fee despite poor network reception and service.
Business reply on Google
Hello Lucas, Thank you for your feedback. If there are more details you'd like to share with our corporate team, please email [email protected]. We hope to hear from you soon.
payment for new line and phone not credited to account
Business reply on Google
Hello Susan, Thank you for your feedback. We aim to offer quick, easy, and enjoyable experiences for every guest, every time. Please email us at [email protected] to help us further assist you.
Store employees added unauthorized devices to customer accounts for fraudulent charges.
Business reply on Google
Hello Kristen, Thank you for your feedback. If there are more details you'd like to share with our corporate team, please email [email protected]. We hope to hear from you soon.
Unauthorized charges and services added to account by store employee
Business reply on Google
Hello Kristen, Thank you for your feedback. We aim to offer quick, easy, and enjoyable experiences for every guest, every time. Please email us at [email protected] to help us further assist you.
Excessive wait time and unprofessional staff behavior during phone purchase.
Business reply on Google
Hello Nick, Thank you for your feedback. If there are more details you'd like to share with our corporate team, please email [email protected]. We hope to hear from you soon.
Staff refused to sell a prepaid phone without a service plan.
Business reply on Google
Hello Robert, Thank you for your feedback. If there are more details you'd like to share with our corporate team, please email [email protected]. We hope to hear from you soon.
The store failed to open for a scheduled appointment.
Business reply on Google
Hello Susan, We are sorry to hear about your negative experience at our store. Our stores are expected to be open during advertised business hours. Thank you for bringing this to our attention and we will address it with our store team immediately. If you would like to share more comments about your experience, please email us at [email protected]
Long wait times and inaccurate online inventory status at store.
Business reply on Google
Thank you for your review. We are sorry to hear about the negative experience at our store and the poor customer service you received. Please email our corporate customer service team at [email protected] with your contact details. Once we receive your email, we will be able to verify your account and assist you in greater detail. Thank you for reaching out and we look forward to speaking with you soon.
Customer is being overcharged significantly due to staff errors.
Business reply on Google
Thank you for your review. We are sorry to hear about the negative experience at our store and the poor customer service you received. Please email our corporate customer service team at [email protected] with your contact details. Once we receive your email, we will be able to verify your account and assist you in greater detail. Thank you for reaching out and we look forward to speaking with you soon.
unauthorized charges and unwanted services added to customer account
Business reply on Google
Hello Jill, We are sorry to hear about your negative experience at our store. I'm with Victra Corporate and we're here to help. We are so sorry to hear about your experience at our store. Would you be able to contact us so we can discuss these concerns in greater detail?. You can email us at [email protected]. Thank you for bringing this to our attention and we look forward to speaking with you soon.
The store is not open during its posted operating hours.
Business reply on Google
Hello John, We are sorry to hear about your negative experience at our store. Our stores are expected to be open during advertised business hours. Thank you for bringing this to our attention and we will address it with our store team immediately. If you would like to share more comments about your experience, please email us at [email protected]
Staff failed to assist customers and engaged in aggressive up-charging practices.
Business reply on Google
Thank you for your review. We are sorry to hear about the negative experience at our store and the poor customer service you received. Please email our corporate customer service team at [email protected] with your contact details. Once we receive your email, we will be able to verify your account and assist you in greater detail. Thank you for reaching out and we look forward to speaking with you soon.
Staff ignored customers waiting outside the store past opening time.
Business reply on Google
Hi Dennis, we sincerely apologize for the experience you had, but thank you for bringing this to our attention. A manager will look into this for you.
The business used deceptive sales tactics to overcharge for phone accessories.
Business reply on Google
Hello luke, Thank you for bringing this concern to our attention. Would you be able to contact us so that we can review this in greater detail and assist you further? Please email us at [email protected]. We look forward to speaking with you soon.
Store failed to honor promotional credit for new phone line
Store refused to honor gift certificate and maintained inaccurate customer records.
Business reply on Google
Mark, we are sorry to hear about your experience with this store. This isn't something we like to hear. Please give us a call at your earliest convenience at 208-685-1488 or email at [email protected] so that we can get a little more information from you.
Staff provided dishonest technical advice to encourage a new phone purchase.
Business reply on Google
Melanie, we are sorry to hear about your experience with this store. This isn't something we like to hear. Please give us a call at your earliest convenience at 208-685-1488 or email at [email protected] so that we can get a little more information from you.
Staff provided misleading information and hidden fees regarding phone upgrades.
Business reply on Google
Da, we are sorry to hear about your experience with this store. This isn't something we like to hear. Please give us a call at your earliest convenience at 208-685-1488 or email at [email protected] so that we can get a little more information from you.
Long wait times and inability to handle display phone