Vons
🧰 Other Services · Pacific Palisades
total experiences
replied on google
Most reported issues
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Experiences
Cashier cussed at customers and was rude about card issue
Manager provided poor customer service, ignoring the customer during checkout.
Staff refused alcohol sale due to ID crack, after not checking others
Cashier refused sale and was racist to customer
Business reply on Google
Hello, Kevin. We’re sorry to hear about your experience. Our team has been made aware of your concerns. If you’d like to provide more details about your experience or if you’d be interested in a follow-up, please reach out to us via the “Contact Us” page on our official website and provide us with your phone number and reference this Google review. Thank you.
Staff overheard making racist and antisemitic comments
Business reply on Google
Hello Vincent, At your earliest convenience, please reach out via the Contact Us page on our website and reference this Google Review, so we can have a Store Director follow-up with you. Thank you.
Staff accused customer of theft due to appearance
Business reply on Google
Hi there Nikki. Your comments are concerning to us, and we'd like to get in touch with you. Hoping you'll give us that chance, please visit our site to chat with us or use our CONTACT US page, so we can reach out to you. We hope to hear from you soon!
Car almost towed from handicap spot despite valid placard and being a customer
Business reply on Google
We're sorry to see that this happened to you, M. We would like to discuss this matter with you in greater detail and have the Store Director reach out to you personally, if you could please let us know the best way to contact you via the contact us section of our website at your earliest convenience.
Employee was rude and profiled customer over alcohol purchase
Business reply on Google
We are sorry to hear about your experience with our staff on your last visit with us, Hanna! Leadership has been made aware of your concerns. Our customer's voices are greatly relied on to ensure we are providing satisfactory service. We encourage you to chat with us through our Contact Us page on our website to be personally contacted. We look forward to hearing from you!
Staff did not intervene when pregnant wife was cut off in line.
Cashier was rude and discriminatory towards customer due to ethnicity
Business reply on Google
Oh no, Joanna. We're so sorry to hear that you've had such a negative experience with this associate, and we would like to get you in touch with the store director, so this can be addressed directly. Could you please chat with us on the Contact us section of our website?
Unwelcoming staff and poor customer service training
Business reply on Google
Our apologies for your recent encounter with the staff at our store, Vanessa. If you would like to be personally contacted regarding your experience, chat with us on our website using the “Questions” bubble on the lower right-hand side or reach out on our Contact Us page.
Rude staff member requested ID from entire party for alcohol purchase
Business reply on Google
Hello. This is concerning, at your earliest convenience, please reach out to us on our site or reach out to us through our Contact US page, so we can learn more about your experience. Thank you.
Cashier was rude to customer and co-workers
Store is cramped with long checkout lines and limited refrigerated drinks
Security guard intoxicated; staff wrongfully accused customer of stealing
Store hours changed without notice
Staff member was rude, dropped food, and made discriminatory remarks
Dangerous transients, unsanitary deli, poor security, and rude staff
Long lines due to insufficient open registers
Cold breakfast burrito and expired product found on shelf