Wayfare Tavern

Business reply on Google

Hi Ali, Thank you for taking the time to rate your recent visit. We are very sorry to see that the service we offered you during your visit fell short of expectations. We value every guest’s experience and would really appreciate the chance to make things right. If you’re willing, please contact us at contact(at)wayfaretavern.com. We hope to have the opportunity to welcome you back. Warm regards, The Wayfare Tavern Team

Business reply on Google

Dear Audrey, We’re sorry that the booking experience was unpleasant and did not meet your expectations. Based on our communication during the event planning process, we were anticipating a review of some type, and we regret that the experience led to this level of frustration. We understand how important clear communication is and recognize that our process was not a good fit for your style of communication. We truly wish you the best in finding a venue in the future that aligns more closely with your needs. We also hope that your dog is doing better, the holiday season can be challenging for many people, and we sincerely hope that your 2026 is a better year for you! Wishing you all the best, Andrea

Business reply on Google

Thank you for taking the time to share your detailed feedback. I’m truly sorry to hear that your recent experience at our new location fell so far short of the meals and service you’ve come to expect from us over the years. From the long wait for your entrées, to the missed request for lemon, to the quality of the Caesar salad, chicken, and asparagus, none of this reflects the standard we hold ourselves to. I’m especially disappointed to hear about what you overheard in the kitchen; we will be addressing this directly with our team. Your trust in us has been built over many visits, and it’s upsetting to know we let you down. I would appreciate the opportunity to connect with you personally to make this right and to welcome you back for the experience you deserve. Thank you again for your honest review, your feedback will help us improve.

Business reply on Google

Thank you for taking the time to share your honest feedback. I want to sincerely apologize that your recent experience at our new location left you feeling unwelcome and poorly cared for. This is deeply concerning, especially given the high regard you have held for us in the past. The lapses in service you described, from the long wait for water to inconsistent follow-up to feeling less valued than other guests, are unacceptable. Hospitality should be extended equally to every guest who walks through our doors without exception. It is upsetting to hear that you left feeling differently. We take matters of fairness, equity, and respect very seriously, and I will be addressing this directly with our management and service teams. I truly regret that this experience tarnished the positive memories you have from our previous location. I would like the opportunity to speak with you personally, not only to apologize directly but also to understand more about your evening so we can ensure it does not happen again. Please feel free to reach me directly at [email protected] Your feedback is invaluable, and I am truly sorry we let you down.

Business reply on Google

I’m really sorry to hear this was your experience. That’s not how I want anyone to feel when planning a special event with us, and I truly regret that our interaction left a negative impression. I take your feedback seriously and am reflecting on how I can show up better for future guests. I’m proud of the hospitality we offer at Wayfare and hate that I fell short here. If you're open to reconnecting, I’d appreciate the chance to speak directly and make things right. I am so sorry but I searched your name and don't see any inquires from you, did someone else reachout?

Business reply on Google

Thank you for your feedback. We’re sorry to hear the experience didn’t meet your expectations. Regarding the 6% fee: it is not a tax, and we never list it as such. It is stated prominently on every menu—in bold and in a font larger than the dish descriptions—for full transparency. This type of fee is standard among San Francisco restaurants and helps support rising staffing costs while allowing us to keep menu prices competitive. We appreciate the opportunity to clarify, and hope you’ll consider visiting us again. For reference: All bills will include a 6% surcharge to offset the cost of providing healthcare to our employees.

Business reply on Google

We’re so sorry to hear this—especially since you were seated in one of our favorite corners of the building. Wayfare is meant to feel warm, welcoming, and a little timeless, and it’s disappointing to hear that your experience fell short because of service. Snarky comments don’t belong on the menu, and we’ll be following up with our team. We really appreciate you calling this out—and we hope you’ll give us a chance to make it right.

Business reply on Google

We’re truly sorry this experience left such a bad impression—especially from someone who’s clearly been a supporter in the past. For 15 years, Wayfare has remained under the same ownership and management, and we take a lot of pride in that consistency. So it’s hard to hear that this recent visit didn’t reflect the hospitality we aim for. We understand how frustrating it can be to see empty tables and feel like they should be available—especially if you’ve dined with us many times before. But when tables are assigned to upcoming reservations, we do have to hold them, even if the guests are running late. In this case, the table in question was tied to a reservation, and when that party canceled, it unfortunately didn’t sync up in time to adjust your seating mid-meal. That said, we could have communicated all of that better—and we’re sorry that what came across felt dismissive or unwelcoming. That’s not the kind of service we’re proud of. We’re disappointed that this visit didn’t reflect the experiences you’ve had with us in the past. We appreciate you sharing your honest feedback—and while we know you may not return, we’re still grateful you were part of our story for so long.

Business reply on Google

Hi ShaRon, Thank you for sharing your concerns. I’m truly sorry that you felt uncomfortable during your visit. Please know that our intention was never to imply any negative assumptions about your party. Our goal is simply to ensure every table receives the care it needs—especially those seated outdoors, where service can sometimes be less immediately visible. To clarify, it’s our standard practice to bag any leftover food and leave it at the host stand for all our guests, ensuring everyone has the same convenience. I regret that this process wasn’t communicated clearly during your sister’s birthday dinner. We value your feedback and will use it to improve our service in the future.

Business reply on Google

Dear Candice, Thank you for taking the time to share your experience. I want to begin by sincerely apologizing for the way you were treated during what should have been an exciting and joyful time. Hosting a celebration as special as your marriage ceremony is an honor, and it’s deeply disheartening to hear that we fell so short of the warm, welcoming experience you deserved. The interaction you described with our staff member is far from the level of service we strive to provide. Your requests were reasonable and made in good faith, and you should have been met with understanding and respect. I am genuinely sorry that this was not the case and that it led to frustration and disappointment. Your feedback is invaluable, and I will address this incident with our team immediately to ensure it doesn’t happen again. It’s important to us that every guest feels valued, and I regret that this interaction caused you to cancel your reservation. If you’re open to it, I would love the opportunity to personally make this right and help restore your trust. Whether that means exploring another way we can celebrate your special day or simply providing a proper apology, please don’t hesitate to reac