We Fix You Play
💻 Tech Services · Phoenix
total experiences
replied on google
Most reported issues
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Experiences
Controllers still have stick drift after repair and additional payment requested.
Business is unresponsive and has held customer property for months.
Business reply on Google
Sir, I’m out of town until April 8th. I will be back and check the Nintendo for you. Be patient and don’t judge that your device will get back not fixed or broken. I apologize for this delay but it was out of my control since the war in Middle East and many flights been cancelled
The shop failed to repair the controller and requested additional payment.
Business reply on Google
Unfortunately you are not honest person. We repaired two contractors for you and the third one you paid 20 for battery replacement which was no diagnostic fee applied so you paid only 20. You brought it back and you said it is not holding charge for longer time. I did replace the other battery and the controller works fine but charging mechanism is not performing right so we checked the charging IC and that is not functioning properly. The companies they sell the logic board nit the IC itself. We do not want to charge you labor since you are our customer. We do not deserve that review from you.
Business owner failed to repair device and returned a damaged unit.
Business reply on Google
You brought a massive broken Microsoft surface and you tries to repair it and replace LCD and battery by yourself and you damaged the frame, LCD and you brought two times cheap and broken LCD for replacement and they did not work. We got you LCD cable and you ordered the 3rd time LCD and we fixed it but then we found you damaged the logic board. As we are ranked almost number #1 electronic repair shop that we do Microsoldering but since the best way to get uses working Microsoft surface 4 than to get yours repaired. Hope we can help you better in the future
MacBook repair is significantly delayed with poor communication from staff.
business failed to communicate regarding delayed repair timelines
Business reply on Google
Dear Laura, I did check our system and could not find your record so if you have the ticket number I would love to check and find out. We care about customer service and we want all our customers to be happy. We are very successful electronic repair shop, so we are very busy but we never ignor or not communicate with our customers. Please if you have the device in our shop for repair then I will the best to make you happy.
inaccurate business hours provided by staff over the phone
Business reply on Google
Unfortunately you are not honest. First we were closing the store for one week for a maintenance and we were put temporary closing on google so no one call and drive all the way to us and find store closed. Second the mailbox message also said the store was closed. Third no one answer the call while the store was close from Monday March 18th until Saturday March 23rd. So please be honest and remove the feedback.
Device returned unrepaired after five months of waiting and excuses.
Business reply on Google
Dear Mr. Jacob. First of all I'd like to tell you when you brought the 3DS XL to our shop the device been taken to another repair shop and they did damage the screen and motherboard and you came and crying and begging up to repair it since the motherboard was not turning on and the device was in really bad condition. I was almost thinking to refuse the repair since another repair shop damaged the board but since you begging us I just accepted the repair but I did tell you it will take a while since it has a board issue and parts needs to order from China and no schematic diagram for it so it will take long time to repair it in addition we are very busy since we are almost the only store in Arizona doing very deep microsoldering and motherboard repair level. When we fixed your device we gave you 3 months warranty so why did you take it somewhere else or trying to scam us and ask for a refund and refuse to bring the device back if it still has an issue? You have to be honest person.
Poor repair quality, lost data, and unreliable business hours.
Business reply on Google
Dear Mr. Brooker, Sorry to hear that but can you tell me what type of phone you left it in our shop for over a month? What is the work order number? If there is anything I can do for you to make you happy please let us know and definitely I will take care of you. We always care about customer service and customer satisfaction and we been in this business for over 8 years so please give us a chance to help you and gain you as along term customer. I did search our customer's database and your name did now show up so you might took your phone somewhere elese.
Repair shop damaged device and held it for seven months.
Business reply on Google
First of all you have to be honest but unfortunately you are not, the Nintendo 3DS XL brought to out store was really in bad shape and we did fix it and you guys did tested it when you picked up the device then you brought the device back after you guys dropped it since it is been used by kids and kids always dropping and broken electronic devices then I had the device in for few months since the parts ordered from China and since the device is old it was hard to get components. Finally I did fix the device and never charge you which I should charge you because it wasn't our fault and now you trying to leave negative feedback. What type of lying people you are? Really we are dealing with some people not appreciate what we are doing for them, they are like devil.
Device returned damaged and non-functional after battery replacement service.
Technicians failed to correctly repair the phone after multiple attempts.
Business reply on Google
YOU ASKED ALOT, WE DID ALOT OF THINGS FOR YOU FOR FREE YOU ALWAYS BRAKE YOUR PHONE AND COME BACK BLAIM US! YOU ARE TRYING TO SCAM US AND GET EVERYTHING FOR FREE . WE DON'T WANT YOUR BUSINESS ANYMORE GO FIND ANOTHER STORE VICTIM TO START CHEATING AND SCAMMING
The controller was returned in worse condition than when dropped off.
Business reply on Google
Dear sir. This is the owner of the we fix you play. Sorry for any inconvenience. Can you provide the work order number please? I will take care of the item and have our technicians working on it if it been not working on it yet but if the controller been ther for certain time that means we ordered parts and since covid 19 most of companies we deal with they have delayed of shipping the orders please feel free to email me at [email protected] and I will take care if it. Thanks
The repair failed and the device is now unserviceable.
Business reply on Google
Can you email us at [email protected] and send us your phone number to check you in the system since i couldn't able to find you. Thanks
Technician erased all data instead of removing viruses from laptop
The repair shop returned a phone in broken condition.
Business reply on Google
First of all you I want to tell you sorry you are not honest person since you guys came to me and already spoke about the screen you already dropped the phone and screen has cracked. We give 90 days warranty to all my clients and never have an issue since most of my clients never lied and always honest. When you came I already told you the screen been cracked and denied by the supplier so I can't return it but I can do free labor and you just need to pay for screen cost and you refused because you want it for free and it is your fault you broke the screen. Sorry to tell you that I don't want your business and I dont want to deal with people like you that trying to cheat and Rip off just to get free and it is your fault.
The phone screen cracked and stopped working after repair.
Business reply on Google
we didn't even do any service for you so why did you leave one star? why you wouldn't recommend us? if you have an issue you can call us or come by and will take care of you. Thanks
The business is accused of selling stolen mobile phones.
Business reply on Google
Dear Mr. Marcos I saw you left one star and you complaining about our service and you accused us selling stolen phone. What did we do for you? I'm the owner of the store and I want to make sure everything is good and clear, how so you find that we are selling stolen phones? If you have any issue please come and talk to me directly and will taking care of you. My name is SAM. Have a great day!
unprofessional staff and failure to complete repairs on time
Business reply on Google
Dear Mr. Willis, we appreciate your business but as a business owner I didn't meet with you and we never buy a used products from customer directly, I invited you to come visit our store and I will do the best for you. Our goal is to make customer happy and I'm always saying customer first.