Wells Fargo Bank

💳 Finance & Insurance · Minneapolis

11

total experiences

91%

replied on google

Most reported issues

AI-classified. Tap a category to filter the experiences below.

Experiences

BadCustomer ServiceFrom Google Reviews
Mar 31, 2026

Wasted time due to incomplete information about setting up an account

Business reply on Google

Hello, feeling confident in the assistance you receive when opening an account in a timely manner is truly important. I want to make sure your concern is reviewed by the appropriate team. Please email [email protected] and include your full name, preferred method of contact, additional details about your visit, the review ID Y‑1650374307, and a link to this Google review (please do not include any account numbers). I look forward to hearing from you. -Yosari

BadStaff BehaviorFrom Google Reviews
Jun 24, 2025

Tellers laughed at customer asking about broken ATM

Business reply on Google

Thank you for taking the time to provide us your feedback. I'm sorry to hear that this was your experience. To ensure we address this matter, please send more details in an email to [email protected] with your full name, phone number, your Google username and a link to your review. For security purposes, we ask that you do not include any account or card numbers in your message. -Becky

BadCustomer ServiceFrom Google Reviews
Jul 24, 2024

Manager refused to cash checks, only allowed deposit

Business reply on Google

Hello, Amado. Being able to cash your checks is a quick and convenient way to manage your expenses. I want to make sure the appropriate team addresses your experience. Please send an email to [email protected] with your full name, phone number, and link to this Google review (no account numbers). I look forward to hearing from you. -Dillon

BadCustomer ServiceFrom Google Reviews
Nov 2, 2023

Difficulty reaching bank staff for assistance and information.

Business reply on Google

Hi, Sam. I'm very sorry this has been your experience. Please email me at [email protected] with your full name, phone number, address, and more details about your visit (no account numbers). Also, please share the link to your review on a Wells Fargo location. I’ll forward your concerns appropriately. -Josh

Very BadCustomer ServiceFrom Google Reviews
Oct 16, 2023

Bank unable to disburse $9,400 debit from credit card

Business reply on Google

Hi Amy. I'm very sorry this has been your experience. It can be worrisome when you haven't received a check. Please email me at [email protected] with your full name, phone number, address, and more details about your visit (no account numbers). Also, please share the link to your review on a Wells Fargo location. I’ll forward your concerns appropriately. -Alex

BadCustomer ServiceFrom Google Reviews
Sep 23, 2022

Bank branch does not answer phone calls for appointments

Business reply on Google

Thanks for bringing this to our attention, Wade. I apologize for the inconvenience this has caused you. To ensure I can forward your concerns to the appropriate team, please mention your full name, phone number, mailing address, and the link to your review in an email to [email protected] (no account numbers). Thanks so much. -AJ

Very BadCustomer ServiceFrom Google Reviews
Aug 11, 2022

Bank refuses to restore account access for elderly, disabled customer.

Business reply on Google

Hi, John. I'm truly sorry for the difficult experience you and your father have had with this location regarding his account. I'd like to assist you with your concerns. Without sharing account numbers, please email me at [email protected] with your full name, phone number, and address along with your Google username and your father's full name. Be sure to mention you posted a review on a Wells Fargo location as well. I assure you I’ll do my best to address your concerns. Thank you. -Nick, Wells Fargo HL Social

WorstMisleading & FraudFrom Google Reviews
Jun 7, 2022

Identity theft used to withdraw money from account

Business reply on Google

Hi, James. I’d like to learn more about your concerns. Please share some additional details along with your full name, phone number, and address in an email to [email protected]. I ask that you mention your review and Google username as well (no account numbers). Thanks. -Nick, Wells Fargo HL Social

Very BadStaff BehaviorFrom Google Reviews
Apr 28, 2022

Manager repeatedly holds checks and is rude; customer alleges racism.

Business reply on Google

I appreciate you taking the time to share your feedback. Please send an email to [email protected] with your full name, phone number, and address (no account numbers), and I’ll do my best to ensure any outstanding concerns you have are addressed. Be sure to also include your Google username and mention you posted a review on a Wells Fargo location. Thank you. -Casey, Wells Fargo HL Social

Very BadStaff BehaviorFrom Google Reviews
Aug 24, 2019

Staff are unfriendly, slow, question transactions, and expose private information.

Business reply on Google

Hi, Quiona. This is not the customer experience we strive for, and I hope you'll accept my sincere apology. To ensure I can forward this to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to addressing your concerns. -Shannon, Wells Fargo HL Social

Very BadBilling & ChargesFrom Google Reviews
May 16, 2016

Predatory fees and terrible interest rates