Whole Foods Market
📡 Internet & Cable · Baltimore
total experiences
replied on google
Most reported issues
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Experiences
Employee harassed and filmed customers, making war-related comments
Kindle trade-in not processed, customer charged for unreturned device.
Unfriendly and rude staff at prepared foods and bakery
Business reply on Google
Thanks for reaching out, Callahan. We appreciate you bringing this to our attention. We are so sorry to hear about your experience at the team member's, and have forwarded this over to our internal teams. If you have any more thoughts feel free to visit wfm.com/help anytime.
Two rude employees at Whole Foods Market
Manager backs rude employees, customer accused of stealing, followed by security
Security guard followed customer; cashier had a bad attitude.
Business reply on Google
Thank you for sharing your recent experience, Alexis. We hope to work on addressing these issues to make sure this does not happen again. Please feel free to reach out to us directly if you would like to provide further details by visiting us at: wfm.com/help.
Staff member was rude and dismissive to customer.
Customer forced to use Whole Foods for work-related returns despite disliking the company.
Rude staff member on phone ignored customer before opening hours.
Staff member harassed customer with recording and insults
Business reply on Google
Hi Anastasia. We're sorry to hear your experience was less than 5 stars. If you're open to discussing your experience further, please feel free to contact us at http://wfm.com/help with any additional details.
Staff refused to slice a purchased bagel due to an illogical theft policy.
Business reply on Google
Thank you for bringing this to our attention, Jonathan! We apologize for the inconvenience and will be sharing your feedback with the store and our internal team for further review. We appreciate you stopping by and hope to make your next visit a better experience. Please feel free to contact us directly at wfm.com/help with any additional details.
Racist staff and customers, inappropriate general manager, and pizza not sliced
Business reply on Google
Please accept my sincere apology for the experience you encountered at our location. We understand your frustration and will be sharing your feedback with our leadership team. If you have anymore information please reach out to us at wfm.com/help
Customers experienced racial profiling and discrimination regarding service animal
Business reply on Google
Please accept my sincere apology for the experience you encountered at our location. We understand your frustration and will be sharing your feedback with our leadership team. If you have anymore information please feel free to reach out to us at wfm.com/help.
Rude employees make customers feel unwelcome and mocked.
Business reply on Google
Thank you for the feedback, Lee. We will be sharing your feedback with our internal team for further review and hope to make your next visit a better experience.
Rude staff at the food bar.
Business reply on Google
We're sorry to hear about your experience and we would like to look into this issue further. Please feel free to contact us directly at wfm.com/help with any additional details.
Rude staff in prepared foods section
Business reply on Google
That's certainly not the experience we wanted you to have, Garrett. When you get a chance, please reach out to us directly at http://wfm.com/help with any additional details. We'd love to look into this further.
Store out of stock, understaffed, overpriced, and has safety hazard potholes
Business reply on Google
Hi, we're sorry to hear about your recent experience. If you're open to discussing your experience further, please feel free to contact us at http://wfm.com/help with any additional details.
Customer did not receive a promised email receipt for an Amazon trade-in.
Business reply on Google
Thank you for bringing this to our attention. We take your feedback seriously and will work on addressing the issue.
Rude staff and incorrect scanning of return items
Business reply on Google
We're so sorry you were disappointed on your recent visit, Juliana. We have sent your feedback to the store. We hope you have a good day!
Rude staff, unstocked hot bar, and bruised produce
Business reply on Google
We're really sorry to hear about your experience and appreciate your feedback. We’ll forward your comments to the team to address these concerns. Thank you for bringing this to our attention, and we hope to provide a better experience next time.