Wings Credit Union
💳 Finance & Insurance · Minneapolis
total experiences
replied on google
Most reported issues
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Experiences
Contact center won't transfer to branch to resolve issue
Business reply on Google
Thank you for this review. Our individual service centers aren't part of our phone contact center so that they can concentrate on helping members who stop by in-person. But, our phone team can help with the vast majority of member needs. While we're unable to comment on account specific items on this public forum, we want members to know it's always our goal to help as fast and efficient as possible. If you still have questions, please reach out.
Credit union removed human tellers and changed credit card limit without notice
Business reply on Google
Thank you for this review and feedback. At all of our locations, you can continue to speak with humans even if the majority of transactions are handled through our Express Teller machines. During regular hours, the machines offer a help/assist button that lets you speak to a live, local teller who would be happy to work with and help you. We find many members get to know them, even though they're appearing on scree, just like an in-person teller. Additionally, for more complicated transactions like mortgages or loans, we still always have staff on-site. You can schedule meetings for longer conversations or visit and chat for quick assists. We appreciate your membership!
Bank monitors accounts without notice and does not care about customers
Business reply on Google
Thank you for this review. While we can't comment on account specifics on this public forum, we do care about our members and want to help them succeed whenever possible. Depending on your needs, we have programs like Skip-A-Pay, financial education resources/classes, and many fraud protection tools. If you ever have questions about your account, we're also happy to help walk you through or answer your questions.
Bank branch repeatedly closed without notice
Business reply on Google
Thank you for this feedback and review. For a number of reasons, and for the safety of our staff and employees, we've had to temporarily close this location a couple times on very short notice the past week. When this happens, we do our best to put a notice on our website and signage on the building, but due to the short notice are limited in how far spread we can get the message out. We appreciate your patience during this time, and please know that our digital banking, phone, online chat, and the vast majority of our other service center locations remain available.
Charges to cash checks from their own institution
Business reply on Google
Thank you for this review! We can't comment on account specific items in this public forum, but cashing checks is a free service for Wings members who have an active checking account. If someone was charged a fee for cashing a check, and they're a Wings member with an active checking account, please have them reach out so we can investigate.
Customer service hung up and did not call back after 40 minute wait.
Business reply on Google
Thank you for this feedback. We're sorry to hear about the trouble you had connecting with our member services team. It's our goal to help members feel welcomed and appreciated when they contact us, so again we apologize if that wasn't the case when you called. We try to make contacting Wings as easy as possible, with plenty of branch locations, phone options, online chat, and Express Teller machines that let you speak to us. If you reach out again, we'll do our best to help!
Deposit machine retained $8000 cash without crediting account
Business reply on Google
Thank you for this review and feedback. We apologize for the trouble you experienced. It's our goal to help members quickly and efficiently, and while technology problems do occur, we always hope to fix them as fast as possible. If they do happen though, it's a standard process to review and open a case to make sure everything is resolved properly. If anything like this ever happens to you and one of our branches with an XT machine, feel free to ask the staff on-site what the next steps will be and they should be able to give you an idea of what to expect. Again, we apologize for the trouble you had and we'll do our best to give you a great experience on your next visit!
Bank unavailable on weekends, unable to reset password for over 24 hours.
Business reply on Google
Thank you for this feedback and I'm sorry you've had a poor experience at our Chicago Ave. branch. I will share this with the team there and hopefully we can get the issue resolved.
Customer's deposit was not visible, and cashier's check was not issued
Business reply on Google
Thank you for this review and feedback. We want to do our best to make branch visits short and successful for our members. While the vast majority of transactions can be done self-service (using our Express Teller machines) some more complicated transactions still require direct human assistance. In cases where you need a mix of both, we understand that can make for a longer visit (especially if there was a technology problem). We apologize for the inconvenience and hope we can provide quicker service for you next time. Thank you for being a member!
Remote tellers prevent proper banking and making change
Business reply on Google
Thank you for this review and feedback. While this location does use Express Teller machines, we want our members to know that human tellers are available through the machine and can perform the vast majority of transactions that are request. If you ever need additional help or want to do more complex transactions, we still have bankers and managers on-site and available. We hope this allows members who prefer self-service the ability to do so, while still offering assistance to those who don't.
Unjustified overdraft fees led to customer going without medication
Business reply on Google
Thank you for this feedback. While we are unable to discuss account specifics over a public forum, for privacy and security reasons, it is our standard practice to follow-up formal complaints with an investigation, to make sure all actions that were taken by our staff followed our standards. We also do our best to find a mutually acceptable resolution when possible.
New digital experience lacks personal connection and warmth
Business reply on Google
Thank you for this review and the feedback. As a quick heads up, you can still speak to a human teller at any time with the help/assist button. The tellers who appear on-screen are local and ready to provide the same experience you're used to (while still offering self-service to those who prefer it). Additionally, for more complicated transactions, staff will continue to be onsite and available when you need it. Thank you for being a member!
Manager caused late fees and bank held check for too long
Business reply on Google
Hello and thank you for this review and feedback. I'm sorry you had so much trouble when setting things up with Wings. A One thing that might help in the future - our mobile app and Express Teller machines will give you an estimate of how long a deposit will take to clear and how much will be available immediately. If you know you'll need full funds immediately, we recommend using an electronic or ACH transfer. Again, our apologies for the poor experience. We'll share your feedback with the Chicago Ave. branch team and hopefully we can better serve you next time.
Customer unhappy with new remote teller system and lack of in-person help
Business reply on Google
Hello and thank you for this feedback. I apologize for the trouble and wait you experienced with your transactions at our Minneapolis branch. Our goal is to have video tellers helping with common items to free up time for the in-person staff to help with more complicated issues. It sounds like there were several of those types of needs the day you visited. Hopefully we can have the numbers better sorted in the future and serve you more quickly next time!
Credit union refused service to a legal CBD business
Business reply on Google
Hello Andrea, while we can't discuss specifics over this public forum due to privacy concerns, you can contact us at 800-692-2274 if you have questions about why an account may have been denied.
Account setup errors, incorrect information, and card delivery issues
Business reply on Google
Hello Cat, thank you for this detailed feedback and I apologize for all the trouble you experienced. I will make sure this is shared with our business onboarding team so we can use it to improve for the future. If you're still missing something or need help immediately, please don't hesitate to reach out.
Customer waited almost an hour due to staff ignoring them
Business reply on Google
Hello Trey, I'm sorry about this experience and want to thank you for this feedback. We will pass this on to our Chicago Ave branch team. I hope we can serve you better next time.
Removal of tellers and replacement with machines is disappointing
Business reply on Google
Hello Michael, thank you for this feedback. We do still have staff on-site at Chicago Ave. if you have a need for them, and each of the machines can also connect you with a local teller over the screen as well. If there was a service or function you couldn't perform specifically at this branch, please let us know by updating your review. We want to make sure members can still get everything done they need to.
Wings Credit Union replaced tellers with ATMs, upsetting long-term customers.
Business reply on Google
April, thank you for this feedback. We saw your messages on social media but wanted to respond here as well. One of our main goals during the Chicago Ave. branch remodel was retaining any employee affected by the change. All staff were offered roles at Wings and the branch does still have people on-site to help if needed. If you have additional concerns, we’re happy to talk and learn from you to try and find solutions. Just let us know where to reach out.
Long wait times for customer service calls
Business reply on Google
Hello Atta, I'm sorry you've experienced long wait times when calling in. We're working to improve our call-in experience for the future. In addition, another option is our online chat. It can answer many common questions, and also get you in touch with a live agent if you ask for one (often with a very short wait time). Thank you for being a member and also for the feedback!