Woodie's Auto Service and Repair Centers
🚗 Auto & Repair · Charlotte
total experiences
replied on google
Most reported issues
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Experiences
Business overcharged for ineffective diagnostic and unnecessary repairs.
Business reply on Google
Hello Mark, thank you for sharing your experience with us. We're sorry to hear about the disappointment you felt. It's essential to us that our customers receive accurate diagnostics and fair recommendations. We'd like to learn more about your visit and see if there's anything further we can do to make amends. Please reach out to us directly at your convenience.
Overcharged for alignment and brake replacement compared to other shops
Business reply on Google
Dear Kherenskhy, thank you for sharing your experience. We're sorry to hear that our service didn't meet your expectations. We aim to provide transparent pricing and professional service to all customers. Your feedback will help us improve. If there's anything specific we can address, please let us know.
Car not fixed after $1800 repair, business refused to re-examine
Business reply on Google
We apologize for the frustration, Tyhiem. It's essential that our customers are satisfied with our service, and we're disappointed to hear about your experience. Please reach out to us directly so we can address your concerns and work towards a resolution.
Auto service broke lights and refused to repair the vehicle
Business reply on Google
Dear Jeff, we're sorry to hear about your experience. It's disappointing to hear that you felt our service fell short of your expectations. We take feedback like this seriously, and we'll certainly address the issues you mentioned with our team. Your satisfaction is important to us, and we'd appreciate the opportunity to make it right. Please reach out to us so we can learn more details about your experience.
Unauthorized service performed instead of diagnosed work
Business reply on Google
Nicholas, we apologize for any inconvenience caused. We take this matter seriously and would like to discuss your experience further. Please send us a private message with your contact information, so we can reach out to you directly.
Unauthorized repairs and billing discrepancies for car service
Business reply on Google
Dear Steven, we're sorry for your negative experience. We apologize for the miscommunication and the issues with the repairs. We would like to discuss this with you further to understand what happened and find a resolution. Please reach out to us at your earliest convenience.
Charged for diagnostics after asking for a courtesy read
Incorrect diagnosis and unauthorized repairs charged to customer
Charged $300 for TPMS sensors, light still on, no refund.
Tires still shake after alignment; rude staff; high prices.
Business reply on Google
This review was made by a former disgruntled employee. If the alignment and tire balance was done incorrectly it would have been done by this person.
Incorrect diagnosis and overcharging for unnecessary services.
Long wait for vehicle inspection without prior notice
Manager is unhelpful and treats customers poorly.
Tire balance was incorrect, requiring multiple visits and extra cost.
Charged for unnecessary diagnostic when problem was obvious
Business reply on Google
I'm sorry you feel that way Mr. Sloan. Customer satisfaction is our top priority here at Woodies. While you are 100% right that adding coolant will make the light go away, that is not a long term fix for your issue. More than likely you are losing coolant, the cooling system in your vehicle is a closed loop and it should never just disappear. The diagnostic charge would cover performing a pressure test and figuring out exactly why your engine coolant was low. Thank you for your business Leslie.
Employee broke car part, business refused to fix or reimburse rental.
Business quoted high hourly rate for simple car repair
Overpriced oil change and inspection, took too long, poor job
Car radio and navigation system stopped working after battery replacement
Car not fixed after repair, check engine light on, no diagnostic report.