Woodie's Wash Shack

Business reply on Google

Hi Stephanie, We’re sorry this situation has been frustrating and understand how concerning any potential vehicle damage can be, especially when it involves your own vehicle. We’d like to take a moment to address your concerns again. After completing a thorough review of the incident, including before-the-wash photos and our inspection process, the mirror showed clear signs of prior damage and adhesive repair before entering the wash. Because of this preexisting condition, we’re unable to accept responsibility for the mirror coming loose. Mirrors that are in original factory condition would not have experienced this kind of damage, and if our equipment were capable of knocking loose properly secured mirrors, we simply would not be able to operate successfully. If our equipment causes damage, we absolutely take accountability and move quickly to resolve it. Every claim is carefully reviewed, and when we determine we are at fault, we commit to repairing the issue as promptly as possible. We understand this isn’t the outcome you were hoping for, but our decision was based on documented evidence from before your vehicle entered the tunnel. If you would like to discuss the review furthe

Business reply on Google

Hi Blake, Thank you for sharing your feedback. We’re very sorry to hear about your frustration. The Bill Currie partnership is intended to serve as an added benefit for our premium members, and it is disappointing to hear that your experience did not meet expectations. While this service is provided through our partner, we still take concerns like this seriously and want to better understand where the experience fell short. Feedback like yours is important because it helps us evaluate how this benefit is working for our members and where improvements may be needed. We would appreciate the opportunity to learn more about the specific pain points you experienced so we can review them internally with our partner. Please reach out to us directly at [email protected] or call the phone number below. Best, The Woodie's Wash Shack Team (855) 559-3355

Business reply on Google

Hi Jessica, We’re truly sorry to hear about your experience and the disappointment it caused. While we’re glad, our staff made a positive impression, it’s just as important to us that every customer feels confident in both their wash and their vehicle’s safety. Please know we take reports like this very seriously. Our team is committed to investigating concerns thoroughly and resolving them quickly when issues arise. We did attempt to reach you recently and left a voicemail, but we’d still love the opportunity to connect. You can reach us at [email protected] or directly to [email protected] so we can review this together and work toward a resolution. Your feedback is greatly appreciated as it helps us improve our process and communication. We hope you’ll give us the chance to regain your trust and address your concerns. Best, The Woodie’s Wash Shack Team

Business reply on Google

Hey Andrew, Thanks for the feedback and glad you enjoyed our wash! We hear you — we’ll make sure our membership offers don’t get in the way of the quick, easy wash you came for. Best regards, — The Woodie’s Wash Shack Team

Business reply on Google

Hi Greg, Thank you for taking the time to share your experience — we’re sorry to hear that your recent visit didn’t meet expectations. At Woodie’s, we aim to deliver a consistently high-quality wash every time, and we’re disappointed to learn that you were left unsatisfied with the results. We took a look at the photo you shared, and while the remaining dirt appears minimal, we completely understand that even small areas of missed coverage can be frustrating — especially after paying for a service. Please know that if you're ever unhappy with the results of your wash, we’re always happy to send your vehicle back through at no extra charge to hit those spots that need extra attention. Our team is here to make things right on the spot and ensure your vehicle leaves looking its best. We’d love the chance to make this right for you. Feel free to stop by your nearest location or reach out to us directly at [email protected] so we can assist further. We appreciate your feedback — it helps us continue to improve. Warm regards, The Woodie’s Wash Shack Team

Business reply on Google

Hi Max, Thank you for reaching out, and we’re truly sorry to hear about your frustration. We understand how upsetting it can be to notice any kind of damage to your vehicle, and we take all concerns like this seriously. After investigating your claim and speaking with our site leadership team, we were able to review footage from your visit and confirm that your vehicle entered the wash with preexisting damage to the roof area. While we understand this may not have been immediately apparent to you, our team carefully assessed the condition prior to entry and found that the damage was not caused by our equipment or wash process. That said, we regret any delay in communication — your messages should have been responded to more promptly, and we’re actively working to improve our response times. If you have any additional questions or would like to discuss the findings in more detail, please don’t hesitate to reach out to me directly at [email protected]. We’re happy to walk you through the review and ensure your concerns are fully addressed. Sincerely, The Woodie’s Wash Shack Team

Business reply on Google

Hi Mary, We’re sorry to hear that your recent visits didn’t meet expectations, and we truly regret that you left feeling disappointed in our service. One of the more challenging parts of any express car wash is thoroughly cleaning rims and wheels. Sticky road grime, brake dust, and tar buildup can be especially tough to remove in any express car wash tunnel. While our tunnel features high-pressure jets and specialized brushes that target the wheels, some vehicles may still require a little extra elbow grease. In these cases, we’re always happy to offer a second pass through the wash to help loosen the buildup, followed by a final polish in the lot with a towel from one of our crew members. We also recommend using the bug prep brushes located just before our pay lanes. These are paired with a stronger pre-treatment chemical that helps break down tougher grime or bugs more effectively before entering the wash, making a noticeable difference in the final result. Additionally, our General Manager at this location attempted to reach out to you directly to address your concerns personally, but we didn’t receive a response. We’d still love the opportunity to make things right, please feel

Business reply on Google

Hi David, Thank you for your updated feedback. We’re truly sorry your experience left you feeling disrespected — that was never our intention. Our team did the best it could in a challenging situation involving a temporary operational mandate that was outside of our direct control. The current pause on washes for Cybertrucks and Hummer EVs was issued by the manufacturer of our belt system due to concerns about long-term wear related to the unique weight distribution of these vehicles. This precaution was made purely out of caution — to protect both your vehicle and our equipment. We understand how frustrating this restriction may have been and want to clarify that it is temporary. We’re actively working with our equipment partners to implement upgrades that will allow us to safely accommodate these vehicles in the near future. Expanding access — not limiting it — remains our goal. Regarding the vacuum area, the disruption was caused by a rare incident where a full bag of dog food was accidentally vacuumed by another guest. While all express car wash vacuum systems have operational limits, we agree that reliability is critical. We’re actively enhancing our maintenance and response p

Business reply on Google

Hi Surfer, We’re truly sorry to hear about your experience and the frustration it caused. Billing concerns should always be handled with care and professionalism, and we apologize if you felt dismissed or disrespected during your interaction with our team. We take duplicate charges seriously and would never want a guest to feel unheard—especially when you have documentation to support your concern. If you're open to it, we’d appreciate the opportunity to review this further and make things right. Please reach out directly to [email protected] with your visit details and proof of the charge, and we’ll personally ensure it gets the attention it deserves. Sincerely, The Woodie’s Wash Shack Team

Business reply on Google

Hey Surfer! Thank you for sharing your thoughts with us. We're sorry to hear that your visit didn’t go as smoothly as expected. We understand parking can be tight during busy times, and we’re always looking for ways to improve that. Visiting during off-peak hours can help, and our complimentary vacuums are available to make sure you can clean the interior of your car comfortably. If you’d like to discuss your experience further or need assistance, feel free to reach out to us directly at [email protected]. We appreciate your business and hope to see you again soon! Best regards, The Woodie's Wash Shack Team

Business reply on Google

Hey Kayla, Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our staff to be wonderful, and we truly appreciate your kind words. We are very sorry to learn about the issue you experienced with our air fresheners. We understand how disheartening it must be to have your new vehicle’s interior affected, and we sincerely apologize for any inconvenience this has caused. We are currently investigating the matter to ensure that our air fresheners meet the highest quality and safety standards. Your experience is important to us, and we want to make things right. Could you please reach out to us directly at [email protected]? We would like to discuss this further and offer a solution to rectify the situation. Thank you again for bringing this to our attention. Sincerely, Woodie's Wash Shack - Corporate Office

Business reply on Google

Hey Korean, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and frustration you experienced with our recent changes in the membership system. As a valued legacy member, your satisfaction is incredibly important to us. We understand the significance of your Lifesaver discount and appreciate your long-term support. The issue you encountered while updating your credit card information should have been handled more efficiently, and we are sorry for the trouble it caused. To make things right, we would like to reinstate your Lifesaver discount immediately and ensure that your membership continues seamlessly. Additionally, we are reviewing our process to prevent this from happening in the future. Please reach out to us directly at [email protected], and we will promptly address your concerns and make the necessary adjustments to your account. Thank you for being a part of the Woodie's Wash Shack Family! Best regards, Woodie's Wash Shack - Corporate Office

Business reply on Google

Hey Caleb, Thank you for taking the time to share your feedback with us. We regret to hear about your recent experience and the issues you encountered during your visit. We strive to provide high-quality service and it’s clear that we fell short in your case. The problems you mentioned, including the marks left on your car, incomplete drying, and the car wash shutting down mid-cycle, are not acceptable. We sincerely apologize for any inconvenience this caused. Occasionally, we may need to stop the car wash to help a customer on to the track and we do try our best to avoid this however safety and security are of up most importance to us. Your feedback is invaluable as it helps us identify areas for improvement. We are currently reviewing our processes and equipment to ensure such issues are resolved promptly and do not happen again. We would like to make this right for you. Please contact our customer service team at [email protected], so we can discuss your concerns and provide a satisfactory resolution. Thank you again for bringing this to our attention. We hope to have the opportunity to restore your confidence in our services. Best regards, Woodie's Wash Shack - Main Off

Business reply on Google

Hi Corey, We sincerely apologize for not meeting your expectations during your recent visit. It sounds like we fell short in several areas, and we appreciate you bringing these issues to our attention. We're committed to providing top-quality service and would love the chance to address your concerns. Please contact us at [email protected] at your earliest convenience so we can make things right. Thank you for your feedback, and we hope to earn back your trust. Best Regards, Woodie's Wash Shack - Main Office

Business reply on Google

Dear Sebastian, Thank you for sharing your thoughts with us. We're genuinely sorry to hear that your experience at our location fell short of expectations, and we appreciate the opportunity to address your concerns. We aim to provide a seamless and positive experience for everyone, and we're grateful for your input that helps us move closer to that goal. Our mat cleaners are designed to allow you to wash your interior mats at the ease of the push of a button. Our mat cleaners also have a dryer at the end of the cycle to assist in drying the mats as they come out. We also encourage customers to see one of our crew members for assistance with washing your mats while you clean the rest of the inside of your vehicle. If you'd like to discuss this matter further or have any more feedback to share, please don't hesitate to reach out to us directly at [email protected]. We're here to listen to any suggestions and improve any areas of concern. Thank you once again for your review. We look forward to serving you better in the future! Best, Woodie's Wash Shack - Corporate Office