Xfinity
📡 Internet & Cable
total experiences
replied on google
Most reported issues
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Experiences
Employees arguing and refusing to help Hispanic customers
Employee ignored customer and helped others who arrived later.
Business reply on Google
Thank you for taking the time to leave a rating. Our team is available 7 days a week to provide help, and you can connect with us by using this link http://spr.ly/6005B1BLLJ. Please copy and paste the link into your browser or click the link in the email notification you received regarding this review.
Poor customer service and unhelpful staff
Unauthorized second phone line added to account, resulting in overcharge.
Business reply on Google
Thank you for taking the time to leave a rating. Our team is available 7 days a week to provide help, and you can connect with us by using this link http://spr.ly/6005BEmpFJ . Please copy and paste the link into your browser or click the link in the email notification you received regarding this review.
Technician did not show up for scheduled installation appointment.
Business reply on Google
Thank you for leaving a rating. We would like to learn more about your experience and provide support. Please use this link http://spr.ly/6005BE9py7 to start a conversation with us. Copy and paste the link into your browser or click the link in the email notification you received regarding this review.
Staff member discussed account details too loudly in public
Business reply on Google
We appreciate you leaving a rating. For us to find out more about your experience and help in any way we can, use this link http://spr.ly/6006BEZiWu to start a conversation with us. Please copy and paste the link into your browser or click the link in the email notification you received regarding this review.
Customer billed for 'free' service due to false advertising
Long wait times and unhelpful staff at Xfinity store
Business reply on Google
Thank you for taking the time to leave a rating. Our team is available 7 days a week to provide help, and you can connect with us by using this link http://spr.ly/6002BEHlcq . Please copy and paste the link into your browser or click the link in the email notification you received regarding this review.
Planned maintenance caused service interruptions for the customer
Customer was misinformed about equipment pickup requirements.
Business reply on Google
Thank you for taking the time to leave a rating. Our team is available 7 days a week to provide help, and you can connect with us by using this link http://spr.ly/6008BDt88w . Please copy and paste the link into your browser or click the link in the email notification you received regarding this review.
Staff discriminated against customer based on ethnicity.
Business reply on Google
Thank you for taking the time to leave a rating. Our team is available 7 days a week to provide help, and you can connect with us by using this link http://spr.ly/6008BDSuFs. Please copy and paste the link into your browser or click the link in the email notification you received regarding this review.
Customer experienced an hour wait time
Invoice increased without notice and staff were unhelpful
Long wait to return equipment
Business reply on Google
We appreciate you leaving a rating. For us to find out more about your experience and help in any way we can, use this link https://comcast-livechat.sprinklr.com to start a conversation with us. Please copy and paste the link into your browser or click the link in the email notification you received regarding this review
Staff refused service because customer was not an authorized user.
Business reply on Google
We appreciate you leaving a rating. For us to find out more about your experience and help in any way we can, use this link http://spr.ly/6006BDPOpp to start a conversation with us. Please copy and paste the link into your browser or click the link in the email notification you received regarding this review.
Staff refused to help existing customer with advertised deals
Business reply on Google
Thank you for taking the time to leave a rating. Our team is available to provide help, and you can connect with us by using this link http://spr.ly/6005BDOIRJ Please copy and paste the link into your browser or click the link in the email notification you received regarding this review.
Rude workers with poor customer service
Business reply on Google
We appreciate you leaving a rating. For us to find out more about your experience and help in any way we can, use this link http://spr.ly/6004BDHBWQ to start a conversation with us. Please copy and paste the link into your browser or click the link in the email notification you received regarding this review.
Customer unable to speak to a real person due to AI.
Business reply on Google
We appreciate you leaving a rating. For us to find out more about your experience and help in any way we can, use this link http://spr.ly/6003B8NZQH to start a conversation with us. Please copy and paste the link into your browser or click the link in the email notification you received regarding this review.
Customer experienced a long wait time due to idle staff.
Business reply on Google
We appreciate you leaving a rating. For us to find out more about your experience and help in any way we can, use this link http://spr.ly/6006B8LiJo to start a conversation with us. Please copy and paste the link into your browser or click the link in the email notification you received regarding this review.
Staff unhelpful and rude; store is small and smells bad
Business reply on Google
Thank you for leaving a rating. We would like to learn more about your experience and provide support. Please use this link http://spr.ly/6006B8LkWp to start a conversation with us. Copy and paste the link into your browser or click the link in the email notification you received regarding this review.