Xfinity Store by Comcast Branded Partner

Customer warns about bad practices and urges checking accounts and charges

Employee lied about mobile line activation to increase internet bill.

Staff added unauthorized services and modem did not work

Customer did not receive trade-in credit after five months

Billing for unactivated service and installation problems

Customer spent 7+ hours trying to activate internet service, still waiting.

New account transfer failed, requiring two hours with support

Unable to reach support, misleading deal, and incorrect equipment sent

Staff refused equipment unless customer provided cell phone IMEI

Staff refused modem pickup and canceled account over phone unlock issue

Promotional line not applied, resulting in incorrect billing.

Manager ordered wrong phone, then account was unable to order a replacement.