ZoomCare St. John's Portland
🩺 Health & Wellness · Portland
total experiences
replied on google
Most reported issues
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Experiences
Business lacks proper tools for urgent care services.
Clinic canceled primary care appointment without proper notification
ZoomCare misdiagnosed and failed to treat an infected abscess.
Charged $500 for an unnecessary X-ray
Urgent care refused to treat bleeding child due to lunch break
Unexpected charges and out-of-network issues after a referral.
Excessive bill for short appointment, business threatens legal action.
Customer billed $800 for a 5-minute consultation with no answers
False advertising led to a $500+ bill for uncovered urgent care
Business reply on Google
Hi Kelsey - Thanks for taking the time to share this feedback. At ZoomCare, our goal is to provide clear communication and high-quality care to every patient, but we also recognize that there's always room for improvement. We understand that questions about billing can arise, and with this in mind, are available to support and help address any concerns. If you'd like to discuss further, please don't hesitate to reach out directly at 844-966-6777 or email [email protected] - we're here to help! Sincerely, The ZoomCare Team
Clinic failed to process insurance, leading to collections
Business reply on Google
Hi Trevor, Than you for taking the time to share this. We can certainly understand how frustrating these kinds of situations can be and wherever wires were crossed, we definitely want to make sure we help get everything figured out. It sounds like you're already in touch with our team, but if you need any additional assistance here, feel free to reach out to us directly at [email protected] - our team is happy to help! Sincerely, Sage ZoomCare Patient Relations
Appointment cancelled without proper communication or explanation
Business reply on Google
Dear Laurie, Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience and frustration you encountered with your appointment. Your feedback is invaluable, and we are committed to improving our communication and operational processes to prevent situations like this from happening in the future. While we occasionally encounter last-minute staffing issues that require us to reschedule appointments, our goal is to do this in a way that minimizes disruption for patients. We obviously fell short this time. We appreciate your feedback and hope that you might consider giving us another chance in the future. If there's anything else you'd like to discuss, please feel free to reach out directly at [email protected] Best regards, Sage ZoomCare Patient Relations Team
Overcharged for urgent care visit compared to uninsured patient cost
Business reply on Google
We strive to make healthcare as clear and hassle-free as possible at ZoomCare. While we do our best to confirm whether someone's insurance is often considered in-network with our services, insurance policies can be quite complex. To ensure everything is in order, we recommend reaching out to the insurance provider directly for confirmation before getting scheduled. Feedback is invaluable to us, and are always grateful for the opportunity to enhance the patient experience. Feel free to reach out to us at [email protected]; we're here to listen and assist! Wishing you wellness and good vibes, Sage ZoomCare Patient Relations
Conflicting video visit links and cancellations for a sick patient
Business overcharged and ran debit card without permission
Clinic refused treatment over mask policy, despite patient wearing a medical mask.
Received unexpected bill after being told everything was covered
Video app failed and insurance billing was incorrect
Unexpected charges for flu shot and visit after insurance confirmation
Business reply on Google
Hello Joseph. We're sorry to hear about your frustration with the financial details regarding your visit. Due to the details you've shared with us, we'd highly recommend calling our help team at (503) 684-8252 or emailing us at [email protected]—that way if there are any inconsistencies regarding amount owed or coverage we can address them directly. Thank you for reaching out.
Charged double the app's stated price for a video visit.
Doctor misdiagnosed broken toe and incorrectly read X-ray