ZoomCare Woodstock PDX
🩺 Health & Wellness · Portland
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Fraudulent insurance practices, incorrect refund, and no response from business
Refused service to a sick patient due to insurance type.
Business reply on Google
Hello William, Thank you for sharing your review. While we cannot comment on patient experiences here in this public form, we encourage you to reach out to our Patient Support Center. We hope to hear from you so we can better serve you next time. Reah us at 844-966-6777 or via email [email protected]. Sincerely, The ZoomCare Team
Refused service to child, then charged no-show fee
Business reply on Google
Hi Tony, Thank you for writing your review. While we cannot comment on patient experiences here in this public form, we would like to address this and find a solution. Please reach out to our Patient Support Center at 844-966-6777 or via email [email protected]. Sincerely, The ZoomCare Team
Provider failed to diagnose and prescribe, then did not follow up
Business reply on Google
Hello Jessica, Thank you for sharing your feedback. Delivering high-quality, professional care and an excellent patient experience is what we strive for, and we take all diagnostic and care concerns very seriously. Your input helps us improve our services. Please share more details with our dedicated Patient Support Center at your convenience. You can reach them by calling 844-966-6777 or emailing [email protected]. Sincerely, The ZoomCare Team.
Elderly patient denied entry and empathy by staff during lunch break
Business reply on Google
Hi Freda, Thank you for your review and sharing this important feedback. At ZoomCare, our priority is to ensure every patient experiences efficient, compassionate, and high-quality care, and we expect all team members to treat every individual with empathy and professionalism. We take all feedback about clinic operations and staff conduct seriously, as clear communication and a welcoming environment are fundamental to our mission. We are reviewing this feedback internally to ensure our policies e being followed consistently at all locations, and that proper signage and processes are in place to support all patients. Sincerely, The ZoomCare Team
Doctor misdiagnosed herpes without testing
Business reply on Google
Hi there, Thank you for sharing your feedback. ZoomCare is committed to providing accurate and compassionate care and we are continually striving to improve our patient experience. Input like this plays an important role in our ongoing efforts to improve. Thank you again for reaching out. If you would like to discuss in more detail, please don't hesitate to reach out directly at 844-966-6777 or [email protected]. Sincerely, The ZoomCare Team
Customer was told insurance was accepted, then billed $500 after treatment.
Customer billed for out-of-network service after being told no co-pay.
Clinic was closed despite website and Google Maps showing it open
Business reply on Google
Hi There - Thank you for taking the time to share your experience with us. I sincerely apologize for the inconvenience you faced with our clinic's operating hours and the difficulty in reaching us by phone. I understand how frustrating this must have been. We strive to provide accurate and up-to-date information on our website and other platforms, and it's clear we fell short in this instance. We do occasionally have last-minute staffing issues that make this challenging, but we are committed to doing better in the future. Please feel free to reach out at [email protected] if you have any further concerns or if there's anything else we can do to assist you. We appreciate your patience and understanding. Best regards, Sage ZoomCare Customer Service Team
Wrong diagnosis led to emergency hospitalization
Provider misdiagnosed pneumonia due to not listening to lungs.
Business reply on Google
We’re saddened to hear when we don’t deliver the care we are known for. It is our mission to make our patients feel supported, cared for, and like healthcare is easy. Our patient support team is here to listen at 844-966-6777 or [email protected].
Major discrepancies in prices and out-of-network billing issues
Doctor recommended pregnancy for condition; unaffordable invasive testing
Unfriendly staff member at healthcare provider
Clinic unable to perform booked lab work; customer not notified in advance.
Patient denied care due to staff error and unwillingness to reschedule.
Charged for a phone call not disclosed upfront
Doctor laughed at patient's shoes and made unprofessional comments
Doctor did not perform a complete physical exam for thyroid issue
Provider failed to follow up after x-ray results, causing confusion and pain.