total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Store charged a restocking fee despite promising a free trial period.
Staff provided incorrect cancellation information and repeatedly hung up on customer.
Staff incompetence caused additional issues with the customer account.
Staff member provided false information to pressure customer into buying devices.
Staff failed to resolve issue and directed customer to Apple Store.
Staff provided unhelpful and disengaged customer service.
Staff error caused disconnection of all three cellular lines
No sales associates or specialists available at the store.
Staff pressured customer to buy new phone instead of fixing connectivity.
Staff refused a valid device return due to incorrect policy enforcement.
Business reply on Google
Hi Athreya, our goal is to provide you with an exceptional customer experience. Serving our customers with the best service possible is something we strive for every day. We will work with our team to ensure you are provided with the customer service you deserve. Please contact the store at +1 512-331-0803 and ask for the manager so we can get a resolution for you.
Employee error during phone upgrade caused financial loss and wasted time.
Business reply on Google
Hi Kali, our goal is to provide you with an exceptional customer experience. We’re sorry to hear about this and want to correct this. Please contact the store at +1 512-331-0803 and ask for the manager so we can get a resolution for you. We sincerely appreciate you and this feedback.
Staff ignored customer and bypassed them in the wait list.
Staff provided dismissive service and inaccurate trade-in information.
Staff failed to correct a plan enrollment error after multiple visits
Staff member displayed rude behavior and signaled for customer to leave.
Long wait times due to insufficient staff assisting customers
Staff member displayed unprofessional behavior and smelled of marijuana.
Employee appeared intoxicated and unable to provide assistance
employee added unauthorized charges and services to customer account
Staff provided incorrect phone model and charged customer extra for exchange.