AT&T Store
📡 Internet & Cable · 19 locations
total experiences
replied on google
Most reported issues
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Experiences
Staff provided inaccurate information and lacked technical system knowledge.
Misleading sales promises led to unexpected equipment and service charges.
Store refused to accept return of incorrectly delivered equipment.
Business reply on Google
Hello Daniel, we’re very sorry for the frustration and confusion surrounding your experience. We did attempt to explain during your visit that our retail locations do not accept, or process internet equipment returns. These returns need to be sent through UPS using the return process provided by AT&T. We completely understand how frustrating it is to receive equipment that was not intended for you, and we apologize for the inconvenience this caused. We appreciate you bringing your concerns to our attention, and we hope this clarification helps explain the return process and why we were unable to accept the equipment in our store. If you have any other questions, please reach out at 3177645740 Austin H. Assistant Store Manager
The store is poorly managed.
Business reply on Google
Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet the standard of service we strive to provide. We take feedback like this seriously and would appreciate the opportunity to better understand what happened and address any concerns. Please reach out to our store directly so we can discuss your experience and work toward a resolution. Austin H. 317-764-5740 Assistant store manager.
Store charged a restocking fee despite promising a free trial period.
Aggressive door-to-door sales tactics used by store employees.
customer waited two hours without receiving assistance from staff
Staff provides poor service and causes long wait times.
Store refused to accept trade-in unless customer changed promotional offer
Business reply on Google
Hello Oliver. This is not the experience we wanted you to have, and that is certainly not we expect from our associates. Thank you for bringing this to our attention.
Store failed to order equipment and refused to refund deposit
Business reply on Google
Hello Asia, thank you for bringing this to our attention. We sincerely apologize for the frustration and inconvenience you experienced during your attempt to set up AT&T Internet service. Providing clear expectations and a smooth customer experience is important to us, and we're disappointed to hear that was not your experience. We would appreciate the opportunity to learn more about what happened and see if there is anything we can do to help address your concerns regarding the order. If you have any other questions, please reach out to our store directly at 3177645740. Austin H. Assistant store manager.
Staff member was unprofessional and unhelpful during the visit.
Business reply on Google
Hi Sierra, we’re sorry to hear your interaction with our team did not meet expectations. We appreciate you bringing this to our attention, and your feedback has been shared with our leadership team for review.
Store staff failed to resolve issue and provided false promises.
Customer charged for unreceived phone and mistreated by store staff
Business reply on Google
Hello Carol, we’re sorry to hear about your recent experience. Our Customer Experience team would like to review this matter further with you. Please visit https://primecomms.com/contact-us/ and submit your account details along with a description of the incident.
Unauthorized charges applied after subscription cancellation
Business reply on Google
Hello Bobby, thank you for bringing this to our attention. We’d like the opportunity to address your concerns and work toward a resolution. Please visit https://primecomms.com/contact-us/ and provide your account details, store location, affected number, and additional information regarding your experience.
Store refused to accept returned internet equipment from the customer
Staff ignored customers and provided poor service after a long wait.
Store refused to exchange a defective phone within the return period
Store staff unable to assist with business account inquiries
Staff member was rude and refused to provide assistance
Store manager was disrespectful and refused to provide customer service assistance.
Business reply on Google
Hello Ka-, we’re sorry to hear about your recent experience. Our Customer Experience team would like to review this matter further with you. Please visit https://primecomms.com/contact-us/ and submit your account details along with a description of the incident.