total experiences
replied on google
Most reported issues
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Experiences
Customer charged for unreceived phone and mistreated by store staff
Business reply on Google
Hello Carol, we’re sorry to hear about your recent experience. Our Customer Experience team would like to review this matter further with you. Please visit https://primecomms.com/contact-us/ and submit your account details along with a description of the incident.
Unauthorized charges applied after subscription cancellation
Business reply on Google
Hello Bobby, thank you for bringing this to our attention. We’d like the opportunity to address your concerns and work toward a resolution. Please visit https://primecomms.com/contact-us/ and provide your account details, store location, affected number, and additional information regarding your experience.
Manager was dismissive and rushed the customer out of the store.
Business reply on Google
Thank you, Sinthu, for sharing your experience. While we regret that it wasn’t a positive one, your feedback helps us identify areas where we can do better.
Store manager refused to process an exchange from another location.
Business reply on Google
Hello p, we're disappointed to hear that your recent visit fell short of expectations. Your feedback is important, and we're taking immediate steps to address the specific concerns you've shared. We value your business and hope to have the opportunity to provide a better experience in the future.
Staff enrolled customer in incorrect plan causing significant overbilling.
Business reply on Google
Derek, we understand the frustration caused by your recent experience, and we sincerely apologize for any inconvenience. Your feedback is invaluable, and we're eager to make amends. Reach out to our customer experience team at [email protected], providing your account name, store address, affected number, and a detailed description of the incident. We're here to work towards a resolution for you.
Representative added unauthorized services to the customer's monthly bill.
Business reply on Google
Hello Cortney, we apologize for the challenges you faced during your recent experience. To address this issue, please connect with our customer experience team at [email protected]. Share your account name, store address, affected number, and details of the incident. We're dedicated to turning your experience around for you.
Store failed to process trade-in resulting in an erroneous charge
Business reply on Google
Hi Naveen, Thank you for your feedback. We'll pass along your comments to leadership so they can address and provide further training. We hope you will give us another opportunity to earn your business.
Staff provided incorrect phone and charged an unjustified restocking fee.
Business reply on Google
Hi MCU247, Thank you for your feedback. We'll pass along your comments to leadership so they can address and provide further training. We hope you will give us another opportunity to earn your business.
Employee added unauthorized services and misrepresented monthly installment costs.
Business reply on Google
Hi Lisa! Thank you for bringing this to my attention and I’m sorry to hear you received conflicting information. We’d be happy to resolve this issue for you, please email us at [email protected] with the name and phone number on the account, the store's address, date of your visit and a brief summary of your experience. We hope to hear from you soon!
Account cancelled after phone delivery with incorrect billing and poor support.
Business reply on Google
Hi Harsh! I’m sorry to hear you had a negative interaction at our store, this is certainly not the experience we wanted you to have. Email us at [email protected] so we can work to make things right. Please include the name and phone number on the account, the address of the store and date of your visit along with a brief summary of your experience. We’d love the opportunity to make things right!
Staff pressured for accessories and refused to transfer phone data.
Business reply on Google
Hi Anakin! Thank you for your feedback. We'll pass along your comments to leadership so they can address and provide further training. We look forward to assisting you again!
Staff provided misleading information regarding plan pricing and activation.
Business reply on Google
Hi Nathan! Thank you for bringing this to my attention and I’m sorry to hear you received conflicting information. We’d be happy to resolve this issue for you, please email us at [email protected] with the name and phone number on the account, the store's address, date of your visit and a brief summary of your experience. We hope to hear from you soon!
Staff members are overly pushy regarding additional services and accessories.
Store manager failed to assist with customer problem
The company withdrew funds from the account before the due date.
Long wait times, poor staff attention, and incorrect billing issues.
Internet connection speed is throttled near the end of billing cycle
Store manager failed to resolve billing discrepancies and ignored follow-up requests
Store failed to deliver phones while charging customer for them
Excessive wait times and unprofessional staff behavior at the store.