total experiences
replied on google
Most reported issues
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Experiences
Misleading sales promises led to unexpected equipment and service charges.
Store refused to accept return of incorrectly delivered equipment.
Business reply on Google
Hello Daniel, weβre very sorry for the frustration and confusion surrounding your experience. We did attempt to explain during your visit that our retail locations do not accept, or process internet equipment returns. These returns need to be sent through UPS using the return process provided by AT&T. We completely understand how frustrating it is to receive equipment that was not intended for you, and we apologize for the inconvenience this caused. We appreciate you bringing your concerns to our attention, and we hope this clarification helps explain the return process and why we were unable to accept the equipment in our store. If you have any other questions, please reach out at 3177645740 Austin H. Assistant Store Manager
The store is poorly managed.
Business reply on Google
Thank you for sharing your feedback. Weβre sorry to hear that your experience did not meet the standard of service we strive to provide. We take feedback like this seriously and would appreciate the opportunity to better understand what happened and address any concerns. Please reach out to our store directly so we can discuss your experience and work toward a resolution. Austin H. 317-764-5740 Assistant store manager.
Store failed to order equipment and refused to refund deposit
Business reply on Google
Hello Asia, thank you for bringing this to our attention. We sincerely apologize for the frustration and inconvenience you experienced during your attempt to set up AT&T Internet service. Providing clear expectations and a smooth customer experience is important to us, and we're disappointed to hear that was not your experience. We would appreciate the opportunity to learn more about what happened and see if there is anything we can do to help address your concerns regarding the order. If you have any other questions, please reach out to our store directly at 3177645740. Austin H. Assistant store manager.
Staff member misgendered customer and engaged in questionable sales practices.
Business reply on Google
Hi Jamie, Thank you for letting us know about your recent experience. We are truly disappointed we did not meet your expectations. We would appreciate the opportunity to discuss this with you further so we can improve. Respectfully, Katrina Starks Store Manager (317)764-5740
Staff refused to troubleshoot phone issues or assist the customer.
Business reply on Google
Thank you for sharing your experience, and we sincerely apologize for the frustration and inconvenience you encountered. Unfortunately, our location is not a technical repair or device service center, which may have contributed to the misunderstanding during your visit. That said, the behavior described is not reflective of how we conduct business, and it is not acceptable. We take your feedback very seriously and would appreciate the opportunity to address your concerns directly. Please reach out to our store manager, Angel R, at 463-291-9171, so we can discuss this further and ensure we improve our customer experience. Thank you for bringing this to our attention.
Customer unable to reach support and phones failed to work.
Business reply on Google
Rob, thank you for letting us know about your recent experience. I want to extend my sincerest apologies concerning your recent experience with the company. We hope you can give us the chance to turn your experience around at the store. Kindest regards, Bill, AT&T Manager 317-917-2275
Technician failed to arrive for scheduled internet repair appointment.
Business reply on Google
Kenneth, Thanks for sharing the experience that you had . We sincerely apologize for the disappointing experience that you had during your visit. We are committed to giving our customers the best service possible, backed by the new AT&T Guarantee, which ensures reliable service and friendly support. Give us another chance and we promise to provide exceptional service to you, your friends, and your family. We would appreciate the opportunity to discuss this with you further so we can improve. Again, we appreciate your feedback! Kindest regards,Danny, Store Manager (317) 917-2275.
Staff member was rude and failed to provide assistance.
Business reply on Google
Melody, Thanks for rating your experience. Allow me to apologize on behalf of our team. We would appreciate another chance to earn your business. Please reach out to our team as soon as possible. Kindest regards, Bill, AT&T Store Manager 317-917-2275
Staff refused to process a valid trade-in transaction.
Business reply on Google
Rou, Thank you for your feedback. We are very disappointed that we've failed to deliver the experience you expect. We would appreciate another chance to earn your business. Please reach out to our team as soon as possible. Kindest regards, Bill, AT&T Store Manager 317-917-2275.
Staff member was rude and left the customer on hold indefinitely
Business reply on Google
Hi Shanda, Thanks for rating your experience. I'm very sorry we failed to meet your expectations. You can reach us anytime at [email protected] or 317-917-2275.
Staff failed to inform customer about available phone discount promotions.
Staff failed to transfer data correctly and sold incorrect phone case.
Business reply on Google
Hello John, we appreciate you bringing this issue to our attention. Please know that customer happiness is our top priority, and we are upset this has not been your experience. We would appreciate another chance to earn your business. Please reach out to our team as soon as possible. Kindest regards, Bill, AT&T Store Manager 317-917-2275.
Store closed earlier than promised despite phone confirmation
Business reply on Google
Hello Chris, Thank you for bringing this matter to our attention. We sincerely apologize for the frustration you experienced at our location. Your review is concerning to us and we need to know more. Please call +1 317-917-2275 to speak with someone from our team. Respectfully, Mass Ave management team!
Store failed to add requested plan features correctly
Business reply on Google
Hi Sydney, this is Avery the manager of the Mass Ave location! I'm sorry to hear that we did not handle our interaction properly! Please contact me at [email protected] so we can take steps to resolve all that you need!
customer charged for stolen undelivered phone and unexplained order cancellations
Business reply on Google
Hello Daljinder Singh Your experience in our store matters to us. Please contact the store at 1(317) 282-6450 and ask for Cory, Bill or Zach so we can a resolution for you.
unauthorized charges continued after the customer requested plan cancellation
Business reply on Google
Hello ΠΡΡΠΈΠΏ Π₯ Your experience in our store matters to us. Please contact the store at 3179172275 and ask for Cory so we can a resolution for you.