total experiences
replied on google
Most reported issues
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Experiences
Store staff unable to assist with business account inquiries
The monthly bill increases without authorization or valid explanation.
Customer waited over an hour without receiving assistance from staff.
excessive wait time for service at the store
Staff members were rude and unhelpful during a device upgrade.
Customer misled about phone availability and delivery timeline
Staff provided misleading information regarding phone upgrade contract terms and billing.
Staff provided false information regarding plan costs and upgrade eligibility.
Store provided incorrect pricing and trade-in value information to the customer.
Excessive wait times and poor staff responsiveness at the store.
Business reply on Google
Hi Ashley, Thank you for your honest feedback. Please know that customer happiness is our top priority and we are upset this has not been your experience. Please contact the store at +1 904-757-7566 and ask for the manager so we can get a resolution for you. Sincerely, Carlos Flores
Staff member was dismissive and unprofessional regarding store policy.
Business reply on Google
Hi Aquib, Thanks for sharing your experience. We want to sincerely apologize. You can reach us anytime at +1 904-757-7566. Kindest regards, Carlos Flores
Staff provided rude service and failed to assist the customer properly.
Store has strong mildew odor and poor air quality
Business reply on Google
Hello H, Thanks for sharing your experience. Allow me to apologize on behalf of our team. We hope you can give us the chance to turn your experience around. Kindest regards, Carlos Flores
Long wait time and poor customer service from store staff
Business reply on Google
April, Thanks for rating your experience. Please know that customer happiness is our top priority, and we are upset this has not been your experience. Please take a moment to contact us so we can discuss your concerns. Kindest regards, Carlos Flores
Manager refused to provide equipment and was rude to customer
Business reply on Google
Hi Releigh, Thanks for rating your experience. We are very disappointed that we've failed to deliver the experience you expect. We hope you will consider visiting us again so we can turn your experience around. Kindest regards, Carlos Flores
Customer waited forty-five minutes without receiving assistance from staff.
Store refused to honor the advertised price for a mobile phone.
Store manager was rude and unhelpful regarding account changes.
Business reply on Google
Hi! We work hard to staff our stores with knowledgeable and friendly associates.
Staff ignored customer and failed to follow waitlist procedures.
Business reply on Google
Hello Malinda Aguilar. We want to help everyone in a timely manner and apologize that this was not the case.
Employee committed fraud regarding billing, promotions, and missing merchandise.