total experiences
replied on google
Most reported issues
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Experiences
Long wait time and lack of assistance from store staff.
Business reply on Google
Hello Caleb, this not the experience we wanted you to have. We do our best to equip our team to assist customers and apologize that this was not the case. We will work with our employees to improve our customer's experience.
Staff were inattentive and unfriendly during a store visit.
Business reply on Google
Hello Rocky, this not the experience we wanted you to have. We do our best to equip our team to assist customers and apologize that this was not the case. We will work with our employees to improve our customer's experience.
Store representative provided false information to secure a sales commission.
Staff member refused service and ignored the customer
Business reply on Google
Hi Willie, Thank you for reaching out to make us aware of this situation! We're sorry to hear that you had a bad experience at our Baymeadows location--we take customer service very seriously and want to ensure that this is followed-up on. Please send us a detailed explanation of the situation by emailing us at [email protected], so that we can forward it on to the appropriate manager for follow-up. We are very interested in your feedback, and want to help!
Store refused to accept a return for an unopened item.
Staff added unauthorized services resulting in higher than promised monthly billing.
Business reply on Google
Hi frpts, we are sorry to learn about your recent store visit. We do our best to equip our team to assist customers and apologize that this was not the case. Your experience in our store matters to us, and we'll work with our employees to improve our customers experience. Please send us a detailed explanation of the situation by emailing us at [email protected], so that we can forward it on to the appropriate supervisor for follow-up.