total experiences
replied on google
Most reported issues
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Experiences
Employees added an unauthorized phone line to the customer account.
Business reply on Google
Hi Moe, Hi Branndy, We’re sorry to hear about the challenges you experienced during your visit. This isn’t reflective of our standards, and we want to look into it right away. When you have a moment, please email us your contact information at [email protected] so we can try and assist you further.
Manager used aggressive sales tactics and added unwanted products to account
Business reply on Google
Hi Corina, Thank you for taking the time to tell us what happened. You deserved a better experience, and we apologize that we missed the mark. We’ve shared your feedback with our management team to ensure this is addressed. We hope you’ll give us another chance to provide the level of service you should expect.
Staff refused to process a payment for a prepaid phone plan.
Business reply on Google
Hi Didier, Thank you for taking the time to tell us what happened. You deserved a better experience, and we apologize that we missed the mark. We’ve shared your feedback with our management team to ensure this is addressed. We hope you’ll give us another chance to provide the level of service you should expect.
Staff refused to assist with new account setup or other requests.
Business reply on Google
Hi Lucille, Thanks for sharing your experience. You deserve better and we would love to show you that we can do better. Your review concerns us, and we need to know more. Please email us your details at [email protected] to speak with someone from our team.
staff refused to transfer phone data without an additional charge
Business reply on Google
Hi Cathy, Thank you for bringing this matter to our attention. We sincerely apologize for the frustration you experienced at our location. Please take a moment to contact us so we can discuss your concerns at [email protected]
Long wait times and unpleasant store environment
poor phone service and lack of assistance from staff
Staff ignored customer and laughed during a twenty minute wait.
Store representative provided incorrect information resulting in unauthorized plan…
Business reply on Google
We apologize for the experience you had in store. You are accurate that each line can be on the plan that best fits the user on that line. There are some plans that are no longer or not eligible for certain promotions and we apologize that was misinformed to you. We have revisited the training with the store and hope to be able to help you again in the future. Thank you.
Staff member made racist comments toward the customer.
Employee was unhelpful and failed to meet customer needs.
Staff member was rude and ignored customer questions.
Business reply on Google
We apologize for the experience that you had at this location. We commit that we have revisited our customer service standards with the employees at this location.
Staff members were disrespectful and aggressive toward the customer.
Business reply on Google
Sorry for the experience that you had. We commit to our customer service standards and have readdressed those standards with the team at this location.