total experiences
replied on google
Most reported issues
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Experiences
Store refused to accept trade-in unless customer changed promotional offer
Business reply on Google
Hello Oliver. This is not the experience we wanted you to have, and that is certainly not we expect from our associates. Thank you for bringing this to our attention.
employees were unhelpful and ignored the customer
Sales representative provided false information regarding contract terms and…
Staff member provided poor customer service and lacked helpfulness.
Business reply on Google
Hi Nick, we are sorry to learn about your recent store visit. We do our best to equip our team to assist customers and apologize that this was not the case. Your experience in our store matters to us, and we'll work with our employees to improve our customers experience. Please send us a detailed explanation of the situation by emailing us at [email protected], so that we can forward it on to the appropriate supervisor for follow-up.
Employee added unauthorized insurance policy to customer bill
Business reply on Google
Hi Gabriel, thank you for bringing this to our attention. That is certainly not what we expect from our associates. We are sorry this happened to you. Your experience in our store matters to us, and we'll work with our employees to improve our customers experience.
Store promised lower monthly bill but charged significantly higher amounts
misleading contract terms and failure to provide ordered phone
unauthorized charges and failure to provide promised trade-in credits
Business reply on Google
Hi, we are sorry to learn about your recent store visit. We do our best to equip our team to assist customers and apologize that this was not the case. Your experience in our store matters to us, and we'll work with our employees to improve our customers experience. Please send us a detailed explanation of the situation by emailing us at [email protected], so that we can forward it on to the appropriate supervisor for follow-up.
service coverage does not match the advertised data plan
Business reply on Google
Hello, Andrew. This is not the experience we wanted you to have, Thank you for bringing this to our attention.
Lack of organized check-in system and poor staff assistance.
Business reply on Google
Hi Greg, Thank you for reaching out to make us aware of this situation! We're sorry to hear that you had a bad experience at our Bulverde Crossing location--we take customer service very seriously and want to ensure that this is followed-up on. Please send us a detailed explanation of the situation by emailing us at [email protected], so that we can forward it on to the appropriate manager for follow-up. We are very interested in your feedback, and want to help!
Store refused to honor an advertised promotional deal
Business reply on Google
Hello, Gdlr12326, This is not the experience we wanted you to have, Thank you for bringing this to our attention.
misleading contract terms and poor cellular network reception
Staff discriminated against customers with disabilities regarding mask policy
Sales associate unauthorizedly changed customer plan to a limited data plan
Business reply on Google
Hi Michael, I am sorry to learn about your recent store visit. We do our best to equip our team to assist customers and apologize that this was not the case. Your experience in our store matters to us, and we'll work with our employees to improve our customers experience. We would love the opportunity to make it up to you in the future.
The store provides consistently poor customer service.
Business reply on Google
Hi Heather, I am sorry to learn about your recent store visits. We do our best to equip our team to assist customers and apologize that this was not the case. Your experience in our store matters to us, and we'll work with our employees to improve our customers experience. We would love the opportunity to make it up to you in the future.
Staff member was unhelpful and refused to assist with phone transition
Business reply on Google
Hi Hank, thank you for reaching out to make us aware of this situation! We're sorry to hear that you had a bad experience at our San Antonio location--we take customer service very seriously and want to ensure that this is followed-up on. Please send us a detailed explanation of the situation by emailing us at [email protected], so that we can forward it on to the appropriate manager for follow-up.
Store refused free screen protector replacement and requested identification.
Business reply on Google
Hi Beau, Thank you for reaching out to make us aware of this situation! We're sorry to hear that you had a bad experience at our San Antonio location--we take customer service very seriously and want to ensure that this is followed-up on. Please send us a detailed explanation of the situation by emailing us at [email protected], so that we can forward it on to the appropriate manager for follow-up. We are very interested in your feedback, and want to help!
Staff failed to troubleshoot phone and provided poor customer service.
Store lacks full promotions and charges higher upgrade fees than competitors
Staff refused to resolve a faulty SIM card issue.