total experiences
replied on google
Most reported issues
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Experiences
Associate falsely claimed phone was damaged during trade-in process
Customer received an unfair parking citation while visiting the store.
Store charges for unused services and sells defective phones with poor service.
Business reply on Google
Hi Shawn, We want to thank you for taking the time to give feedback about your recent experience. We pride ourselves on maintaining the highest quality standards for our customers but we didn't measure up. Please take a moment to contact us so we can discuss your concerns. Please call Misty or Nick at 2062649237.
long wait times and poor customer service from store staff
Business reply on Google
Hi Erich, We appreciate the time you took to leave us feedback. We are looking into this issue and hope to resolve it promptly and accurately. In order to learn more about what happened we would appreciate if you reached out to us at your earliest convenience at 2062649237 and ask for Nick or Misty.
Customer misled regarding trade-in promotion eligibility and recurring installment charges
Business reply on Google
Adrian we would like more information on this situation to help take care of it for you. Can you please call 2062649237 and ask for Misty or Nick
Staff refused to provide assistance and added unauthorized services to account.
Business reply on Google
Shawn, we apologize for the inconvenience. Please give us a call at 2062649237 and ask for Nick so we can further assist you.
Store associate placed order in incorrect name causing account issues
Business reply on Google
Tanay, we apologize for the inconvenience and would like to get more information. Please give us a call at 2062649237 and ask for Misty or Nick.
Staff failed to disclose activation fees before opening the SIM card.
Business reply on Google
ZIYAN, Thank you for your feedback. Please accept our apology for the inconvenience we've caused. We would appreciate the opportunity to discuss this with you further so we can improve. Respectfully, Nick
Staff adds unauthorized fees and upgrades to customer accounts
Business reply on Google
Hi Josie, We appreciate you bringing this issue to our attention. Allow me to apologize on behalf of our team. We hope you can give us the chance to turn your experience around.
Long wait times and inaccessible facilities at the store.
Business reply on Google
Hello Caitlin, Thank you for bringing this matter to our attention. We're very sorry to hear you had a disappointing experience.
Manager added unauthorized features to the customer account
Business reply on Google
Jordan, we apologize for the experience. We would like to understand more about the situation and address any concerns and questions that you have. Please contact the store at +1 206-264-9237 and ask for the manager so we can get a resolution for you.
Company failed to honor trade-in promotion after repeated shipping kit errors
Business reply on Google
Sarah I would like to personally help you find a solution to this issue. Can you please contact me at 2062649237, my name is Misty. I am the store manager at the Downtown Seattle location.
Excessive hold times and poor customer service responsiveness.
Business reply on Google
Hello Greg, we apologize for the inconvenience that you are experiencing. I would like to speak with you to find a solution for your concern. Can you please call our local store at 2062649237 and ask for a manager. We hope to hear from you soon.
Staff allegedly sabotaged a phone purchase due to a customer complaint.
Business reply on Google
Hello Odeta, Thank you for your feedback. Please know that customer happiness is our top priority and we are upset this has not been your experience. We hope you can give us the chance to turn your experience around.
Store staff refused to assist with a phone insurance claim.
Business reply on Google
Kyle, We want to thank you for taking the time to give feedback about your recent experience. Allow me to apologize on behalf of our team. We hope you can give us the chance to turn your experience around. Please give us a call to further discuss at 2062649237.
Store staff provided incorrect phone model and added unauthorized services.
Business reply on Google
Hello ΠΠ»Π°Π΄ΠΈΠΌΠΈΡ, Thank you for your honest feedback. We want to sincerely apologize. We will review the situation and take care of any necessary action.
Staff were unprofessional and caused long wait times for service.
Business reply on Google
Hello Lovish, Thank you for your honest feedback. Please accept our apology for the inconvenience we've caused. Customer happiness is important to us and we hope you will give us another chance in the future.
Automated phone system and website frequently experience technical errors
Business reply on Google
Hello Gu, this is not the experience we wanted you to have. We will work with our team to ensure you are provided with the customer service you deserve. Thank you for bringing this to our attention.
Staff provided false information and mishandled account porting process
excessive wait times and poor staff customer service