total experiences
replied on google
Most reported issues
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Experiences
Staff refused to activate a phone and provided false information.
Business reply on Google
Hi Nigel, Thank you for visiting our Boost Mobile in Dallas TX. We apologize for your negative experience. This is not the level of service we strive to provide and we take your feedback seriously. We will address these issues with our staff and work towards improving our services. Please reach out to us directly at [email protected].
Staff member was rude and unable to perform a SIM transfer.
Business reply on Google
Hi Kathy Sullivan, Thank you for visiting our Boost Mobile in Dallas TX. We apologize for your negative experience. This is not the level of service we strive to provide and we take your feedback seriously. We will address these issues with our staff and work towards improving our services. Please reach out to us directly at [email protected].
Store refused full refund for a defective phone and overcharged customer.
Business reply on Google
We apologize for your negative experience. This is not the level of service we strive to provide and we take your feedback seriously. We will address these issues with our staff and work towards improving our services. Please reach out to us directly at [email protected].
Staff refused to provide account information to a long-term customer.
Business reply on Google
Hi Daisy, We apologize this was not the experience you where looking for in store. Unfortunately in store personnel are not permitted to give out account numbers in store as mentioned on our signage at the POS. If you still need assistance please reach out [email protected].
Staff error caused incorrect plan enrollment and account access issues.