total experiences
replied on google
Most reported issues
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Experiences
Staff member ignored customers to talk to security personnel.
Business reply on Google
Hi Jorge Ibarra, Thank you for visiting our Boost Mobile in North Hills CA. We apologize for your negative experience. This is not the level of service we strive to provide and we take your feedback seriously. We will address these issues with our staff and work towards improving our services. Please reach out to us directly at [email protected].
unhelpful staff and excessive wait times for customer support
Business reply on Google
We apologize for your negative experience. This is not the level of service we strive to provide and we take your feedback seriously. We will address these issues with our staff and work towards improving our services. Please reach out to us directly at [email protected].
Staff failed to assist with phone unlocking and billing issues.
Poor store cleanliness, long wait times, and unprofessional staff service.
Business reply on Google
I'm sorry you had these challenges Steven Gabriel Garrido. We will definitely follow up on this experience so it can't be repeated. I'd be happy to assist, private message me at [email protected] with details and I can look into the issue to resolve it for you.
Staff incompetence led to denied promotional offer and wasted time.
Insurance policy requirements are excessively difficult to fulfill for claims.
The internet service quality is poor.
Customer was placed on hold for twenty-five minutes before being disconnected.
Understaffed store with employees lacking sufficient product knowledge