total experiences
replied on google
Most reported issues
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Experiences
Customer paid for a replacement phone that was never received.
Business reply on Google
We sincerely apologize for the frustration you've experienced with our insurance process and customer service. It’s unacceptable that you did not receive the assistance you needed. We value your feedback and will work to improve our communication with customers regarding insurance claims. Please reach out to our customer support team with your details, and we will do our best to resolve this matter for you. Thank you for bringing this to our attention.
customer overcharged for service and phone SIM card locked
Business reply on Google
We apologize for your negative experience. This is not the level of service we strive to provide and we take your feedback seriously. We will address these issues with our staff and work towards improving our services. Please reach out to us directly at [email protected].
Employee accessed customer phone without permission to post fake review.
Business reply on Google
Hi Aaron Brown, Thank you so much for your kind review! We're truly grateful to have you as part of the Boost Mobile family. We're always excited when our customers love their experience, and even more excited when they share it! Did you know you can earn up to $100 by referring your friends and family to Boost Mobile? Plus, they can save up to $100 a year, too! It's a win-win! Get started saving here. Copy this link to your browser: boostmobile.com/referafriend Thanks again for being with us; we appreciate you!
Account hacking, unauthorized charges, and difficulty canceling service.
Business reply on Google
Hi Atheer, sorry to hear that you did not have the best experience at our store. if there is anything we can do to make it right, or you would like a call back, please email us at [email protected] and we would love to make this a 5 star review
The store is consistently failing to open at the scheduled time.
Voicemail remains non-functional despite multiple customer service and store visits.
Incorrect business hours and difficulty communicating with customer service staff.
Defective phone overheats and store refused return after eight days