CPR Cell Phone Repair
📡 Internet & Cable · 3 locations
total experiences
replied on google
Most reported issues
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Experiences
Rude staff and misleading information regarding warranty and pricing.
Business reply on Google
We are very sorry to hear about your experience and appreciate you bringing these issues to our attention. What you describe, including rude behavior at the front desk, conflicting warranty statements, unclear pricing and labor charges, and uncertainty about water sealing, falls short of our standards. We apologize if this wasn't more clearly explained. Our lifetime warranty applies to all functional items such as screen replacements, back glasses, charging ports, cameras, etc. Batteries do not have a lifetime warranty because batteries naturally degrade as you use them. Batteries and micro solder/board repairs are excluded from the lifetime warranty, we have signage in our store that states the policy. Our pricing for the battery replacement includes the labor with it. We offer one complete price that includes the repair parts and the labor and this should've been made more clear. We will investigate this matter and provide additional staff training. Please contact the store manager if you are still interested in a repair at your convenience so we can review your visit and work toward a satisfactory resolution.
debris under screen and unresponsive touch functionality after repair
Business reply on Google
We apologize for the inconvenience you've experienced with your Samsung S23 repair. Your feedback regarding the dirt beneath the front camera and touch screen issues is concerning, and we take it seriously. We have a lifetime warranty with our repairs, please reach out to our customer service team so we can address these problems and ensure your device is functioning properly. Thank you for bringing this to our attention. We are committed to resolving this for you.
The business attempted to overcharge for a replacement part.
Staff failed to provide scheduled repair due to lack of inventory.
Business reply on Google
Hi Alethea, We sincerely apologize for your experience and appreciate you bringing this to our attention. We understand how frustrating it must have been to schedule an appointment, only to find out that the necessary part was not available. While appointments help us manage service times, they do not guarantee part availability, as inventory can change daily due to demand. We always recommend calling ahead to confirm parts availability before your visit, but we regret that this was not communicated more clearly when you inquired about pricing. Additionally, we are very sorry if you felt our staff was anything less than professional—we take customer service seriously and will address this internally. Your feedback is invaluable, and we hope to improve our process to better serve our customers in the future. If there’s anything we can do to make this right, please reach out to us directly.
The staff member was unprofessional and rude to the customer.
Business reply on Google
Hi Henry, I understand your experience is related to Alethea's. As I mentioned in her review response as well that is never our intention and we are sorry it came off that way. Please let us know if there's anything we can do to help in the future
Poor communication and failure to stock necessary repair parts
Business reply on Google
Hi Rhonda, We sincerely apologize for the inconvenience and frustration you experienced. Clear communication and timely service are very important to us, and we regret that we fell short in this instance. We understand how valuable your time is, especially when you need your device for an important event. Regarding the repair estimate, we strive to provide accurate pricing and diagnostics, but we should have communicated the part availability upfront to avoid any unnecessary delays. Your feedback is extremely important, and we will be addressing these concerns internally to improve our process. If there is anything we can do to make this right, please feel free to reach out to us directly. We truly appreciate your feedback and the opportunity to improve.
Laptop returned with display screen detached after refused repair estimate
Business reply on Google
When you bring a laptop in with broken hinges the screen is ALREADY “hanging off the frame”. The diagnostic charge is for us to disassemble the unit to determine the best and most cost effective repair. We offered a fair price based off of the cost of the parts+labor. YOU REFUSED! We put your broken parts back on. Now you’re complaining behind a keyboard that your computer is STILL broken??? Feel free to stop back by the shop when you have the money and we’ll get that taken care of for you. Or don’t as to not waste anyone else’s time with your complaining 👍🏻
Technician incorrectly insisted on full device replacement instead of screen repair.
Customer accounts were compromised following a screen repair service.
Business reply on Google
Hello Michael, I am truly sorry to hear about your troubling experience. At Cell Phone Repair, we prioritize the security and satisfaction of our customers, so this is concerning. Please know that we take these issues very seriously and would like to resolve this matter swiftly. Could you reach out to us directly at your earliest convenience? We are committed to addressing your concerns comprehensively and restoring your trust.
Repair shop failed to fix phone and refused to return device
Business reply on Google
Hello world, my name is Bill, and I own all of these franchise locatiins in San Antonio. So, first when a loser liar like this references another site, beware, because what we have here is a totally fake spoof review. We dont close early, we dont move backwards on repair, and MOST IMPORTANLY, if we dont fix it, you dont pay! Thats how its always been for the past 15 years. By the way, thats why we are still in business, when so many other crap shops died. So let me give you a clue Cobie, if yoy really exist, give the store a call, properly identify yourself, and Id like to personally speak to you to reconcile. If you dont, I will furthermore consider you a fraud, coward, and liar. Good day.
Replacement screen failed and staff refused to provide a refund.
Business reply on Google
Neely bird, same as neely stone?? This is fake people, not to be believed... we wouldn't be in business for 13 years with 30,000 happy customers otherwise
Repair shop failed to communicate delays and lost customer's stylus pen.
Business reply on Google
If we gave you a replacement, it's because you didn't have it in there to begin with. While I understand being less than impressed by our people not doing as they're trained, and keeping timeliness, and calling you when complete, I call total BS when you make stuff up regarding your pen. You lost it, but now you want to penalize a locally owned business and force us to give you free stuff. Don't come back.
technician requested device password twice after screen repair
Business reply on Google
Hi Carissa, Sorry for the confusion. The password is only for us to test the screen and functions after the repair. You don't have to give it but we would have to test the phone after you return. If there is something that isn't working right, you would just have to wait again. We try to save you time by requesting it but it's not required if you don't want to provide it. Hope this clear things up a bit
Technician damaged phone components during repair process
Business reply on Google
Do you understand the concept of a warranty? If it's not fixed , we're not done. But let's be practical here, when you bring in a phone with no touch, you can't open it, so there's no way to know what's actually broken. But of course, from your perspective, we broke it! Sure, 30,000 phones, and 13 years later, It's us that don't know what we're doing. Yep.....
Staff reset customer Apple ID password without authorization
Business reply on Google
Hi Birdie, We're very sorry this wasn't explained clearly in the store. Since we are apple authorized and you got an Original Apple repair, it is required to turn the Find my iPhone/iCloud feature off in order for us to complete the repair with Apples dedicated software and tools. The same policy exists when you go to the apple store to do an OEM repair. If we do an aftermarket screen repair, this is not necessary since the screen or battery doesn't have to be calibrated to your motherboard and doesn't pass through the Apple repair software. I hope this clear things up a bit and apologize again this was clarified in store.
Technician damaged phone during repair and staff provided rude customer service.
The replacement screen has a non-responsive area for the stylus.
Technician damaged phone during screen repair and refused to accept responsibility.
Business reply on Google
The liar here is you. Lets always remember that when you bring a phone to us, its broken, and you broke it. Wether we are able to fix your broken phone is never a guarantee, but the well over 100,000 happy customers over the past 10 years is IN FACT proof. When you come back looking for a favor, dont do so with guns blazing, and you wont be asked to leave.
Poor repair quality and discriminatory treatment by staff members.
Business reply on Google
What nonsense. How could we possibly test the speaker in your BROKEN PHONE, that YOU BROKE! But of course, it's all our fault. So tired of lovers like this trashing the business we've built for the last 13 years with 30,000 happy customers.... Karens!....need I say more
Poor quality replacement parts and inaccurate pricing compared to website quotes.
Business reply on Google
It was deleted, because these are more false claims. There is no quote online for that, and as for the quality of parts used, they are genuines Samsung, since we are an ISP facility. Rather than trying to trash a local business, when you re-broke your back, you may have had a better response by asking for help. Have a great day.