total experiences
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Experiences
Laptop returned with display screen detached after refused repair estimate
Business reply on Google
When you bring a laptop in with broken hinges the screen is ALREADY “hanging off the frame”. The diagnostic charge is for us to disassemble the unit to determine the best and most cost effective repair. We offered a fair price based off of the cost of the parts+labor. YOU REFUSED! We put your broken parts back on. Now you’re complaining behind a keyboard that your computer is STILL broken??? Feel free to stop back by the shop when you have the money and we’ll get that taken care of for you. Or don’t as to not waste anyone else’s time with your complaining 👍🏻
Technician incorrectly insisted on full device replacement instead of screen repair.
Repair shop failed to fix phone and refused to return device
Business reply on Google
Hello world, my name is Bill, and I own all of these franchise locatiins in San Antonio. So, first when a loser liar like this references another site, beware, because what we have here is a totally fake spoof review. We dont close early, we dont move backwards on repair, and MOST IMPORTANLY, if we dont fix it, you dont pay! Thats how its always been for the past 15 years. By the way, thats why we are still in business, when so many other crap shops died. So let me give you a clue Cobie, if yoy really exist, give the store a call, properly identify yourself, and Id like to personally speak to you to reconcile. If you dont, I will furthermore consider you a fraud, coward, and liar. Good day.
Replacement screen failed and staff refused to provide a refund.
Business reply on Google
Neely bird, same as neely stone?? This is fake people, not to be believed... we wouldn't be in business for 13 years with 30,000 happy customers otherwise
Repair shop failed to communicate delays and lost customer's stylus pen.
Business reply on Google
If we gave you a replacement, it's because you didn't have it in there to begin with. While I understand being less than impressed by our people not doing as they're trained, and keeping timeliness, and calling you when complete, I call total BS when you make stuff up regarding your pen. You lost it, but now you want to penalize a locally owned business and force us to give you free stuff. Don't come back.
Technician damaged phone components during repair process
Business reply on Google
Do you understand the concept of a warranty? If it's not fixed , we're not done. But let's be practical here, when you bring in a phone with no touch, you can't open it, so there's no way to know what's actually broken. But of course, from your perspective, we broke it! Sure, 30,000 phones, and 13 years later, It's us that don't know what we're doing. Yep.....
The replacement screen has a non-responsive area for the stylus.
Technician damaged phone during screen repair and refused to accept responsibility.
Business reply on Google
The liar here is you. Lets always remember that when you bring a phone to us, its broken, and you broke it. Wether we are able to fix your broken phone is never a guarantee, but the well over 100,000 happy customers over the past 10 years is IN FACT proof. When you come back looking for a favor, dont do so with guns blazing, and you wont be asked to leave.
Poor repair quality and discriminatory treatment by staff members.
Business reply on Google
What nonsense. How could we possibly test the speaker in your BROKEN PHONE, that YOU BROKE! But of course, it's all our fault. So tired of lovers like this trashing the business we've built for the last 13 years with 30,000 happy customers.... Karens!....need I say more
Poor quality replacement parts and inaccurate pricing compared to website quotes.
Business reply on Google
It was deleted, because these are more false claims. There is no quote online for that, and as for the quality of parts used, they are genuines Samsung, since we are an ISP facility. Rather than trying to trash a local business, when you re-broke your back, you may have had a better response by asking for help. Have a great day.
Phone damaged during repair and manager refused to accept responsibility
Business reply on Google
You are whom? How about you go troll another shop scammer from the competition. This is getting flagged. No record of you anywhere.
Technician used improper tools and adhesive resulting in poor repair quality.
Business reply on Google
If you have any problems , you should bring that unit back at any point thats convenient for you in the next 30 days. Any mention of an issue would have resulted in resolve. As for "glue", we use only 100% original OEM Samsung parts, and there is no glue. The back plate is thermobonded in a heat press using pressure, and a die cut adhesive sheet. I would really appreciate your return so we can examine, and address the issue, and hopefully we can convince you that this negative review is unfair.
Poor repair quality and unprofessional conduct by the business owner.
Business reply on Google
Mr Hummer, you are a liar, and a fraud. I know who you are. Come back in, and ask for me. My name is Bill, I dare you. If there's actually something wrong with your phone, you will be refunded, I assure you there isn't. We are a location with real economics associated with real people. Stop trying to get things for free, like a freeloading bum.
Staff canceled repair order without notification after failing to source parts.
Business reply on Google
Expected this one Dan. So, public, some clarification. Dan here, made a claim the day before Christmas, and everyone knows that there was a GIANT winterstorm during That period, so we got our parts shipment four days late ( your part is actually in stock now Dan), but of course, that's not good enough for a Karen, so he proceeds to berate every unrelated Technician he can, until he gets Bill here on the phone. So yes, I rejected your claim, as I am instructed to do by Assurant corporate when I do not have a part available. Doesn't matter that I held your claim open for 5 days trying to help you. If it's not good enough, I can't fix it, so good day.
The store provided a faulty screen replacement and refused to fix it.
Business reply on Google
Neely bird? Same as neely stone? This is fake people....
Business installed third-party battery while claiming it was an original part.
Business reply on Google
Wow, that's quite a salacious allegation. Serving San Antonio for over 10 years, and oh, we are an APPLE independent repair PARTNER! you are free to find us on the APPLE website. I find it very interesting that you refuse to come back in to allow us to make the situation right, as there is clearly something else wrong with your phone, but you DEMAND a refund.... It's OK to be a broke lover, I'm sure it's not your fault. By the way, the one thing you have said that is true, is that all San Antonio CPR locations are owned by the same person, my name is Bill, and you are welcome to request to see me at any location where you can insult me , my employees, and company to my face , and be a real adult. Not some tough punk hiding behind his phone. Look forward to meeting you tough guy....
The phone screen repair was faulty and the screen detached.
Repair failed and business refused to honor warranty for screen replacement.
Business reply on Google
We're very sorry that you had a negative experience. We strive to provide the best service possible. We would like to know more. Please fill out the form at the link below, and we will reach out to you as soon as we can: http://reviews.cellphonerepair.com/27152039/i
Repair service damaged phone functionality and failed to reassemble correctly.
Replacement screen detached and screen protector failed to protect device.