total experiences
replied on google
Most reported issues
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Experiences
Staff member was rude and unable to resolve the customer issue.
Business reply on Google
Thank you for sharing your feedback with us. We will be sure to share this information with our store leadership team. Our goal is to continue to work with our staff to provide a better service and experience. Feel free to contact our Support Team on Facebook (m.me/cricketwireless) or X (@cricketsupport) if you need additional assistance.
Manager displayed unprofessional behavior and engaged in conflict with a customer.
Business reply on Google
Thank you for sharing your feedback with us. We will be sure to share this information with our store leadership team. Our goal is to continue to work with our staff to provide a better service and experience. Feel free to contact our Support Team on Facebook (m.me/cricketwireless) or X (@cricketsupport) if you need additional assistance.
Staff lacked product knowledge and refused to process a plan refund.
Business reply on Google
We understand how frustrated you may feel, and this is not the type of experience that Cricket Wireless wants you to have. We assure you that Cricket is committed to enhancing our customers' experience, and we want to change this around for you. Please contact our Support Team on Facebook (m.me/cricketwireless) or X (@cricketsupport) so that we can assist you further. We will be waiting to hear back from you.
Staff failed to activate e-chip and charged a service fee
Business reply on Google
Thank you for sharing your feedback with us. Cricket is constantly looking for ways to provide our customers with better service and experience. Feel free to reach out to our Support Team on Facebook (m.me/cricketwireless) or X (@cricketsupport) if you need additional assistance in the future.
staff provided incorrect information regarding data recovery services
Business reply on Google
We are sorry to hear that your experience did not meet your expectations. We will be sure to share this information with our store leadership team and authorized retailers to enhance the customer experience and earn a better rating on your next visit.
The store employee was rude and disrespectful to the customer.
Business reply on Google
We are sorry to hear that your experience did not meet your expectations. We will be sure to share this information with our store leadership team and authorized retailers to enhance the customer experience and earn a better rating on your next visit.
Staff ignored phone calls and played loud music during customer interaction.
Business reply on Google
We're very sorry to hear of your experience at our Authorized Retailer location. We strive to provide an awesome customer experience, and we apologize that you didn't receive smile-worthy service. Please contact our Support Team on Twitter @cricketsupport or on Facebook at m.me/cricketwireless for further assistance.
Staff incorrectly claimed a compatible device was incompatible with the service.
Business reply on Google
We are sorry to hear you had a poor experience at our Authorized Retailer location. We strive to provide an awesome customer experience, and we apologize that you did not receive smile-worthy service.
Staff locked the store before the posted closing time.
Business reply on Google
We're very sorry to hear about your recent experience at our Authorized Retailer location. We strive to provide an awesome customer experience, and we apologize that you didn't receive smile-worthy service. Please contact our Digital Care Team for assistance on Twitter @cricketsupport or on Facebook at m.me/cricketwireless. We're here to help. Thank you for choosing the #CricketNation.
Staff member hung up on customer during a phone inquiry.
Business reply on Google
Oh no! We are sorry to see that we only received a 1 star rating. We are sorry to hear about your poor experience. Our goal is to work harder to provide a better experience on your next visit.
Customer unable to access account or use mobile network services.
Business reply on Google
Thanks for visiting us! We appreciate you letting us know how your visit went. We look forward to earning 5-stars on your next visit! #SmileOn 😄
Store manager charged for unpurchased phone and failed to provide SIM.
Business reply on Google
Dan, we're very saddened to hear this happened at our Authorized Retailer location. Please contact our Support Team for immediate assistance on Twitter @cricketsupport or on Facebook at m.me/cricketwireless. We're here to help. Thank you for choosing the #CricketNation.
Unauthorized changes and additions were made to the service plan.
Business reply on Google
We apologize for the experience you had at our local store. Please let u know how we can turn things around!
phone fails to receive calls and texts despite ongoing service payments
Business reply on Google
We are sorry to hear that you are not pleased with your experience at your local Cricket store. We are committed to earning a better on your next visit!
Staff added unauthorized charges and refused a direct refund.
Business reply on Google
Paul, we are so disappointed to hear how your recent experience went. We apologize. Please contact Cricket Support on Facebook (m.me/cricketwireless) or Twitter (@cricketsupport) if you need additional assistance. ????
The business repeatedly disconnects incoming phone calls.
Business reply on Google
We're sorry to hear you had a poor experience at our Authorized Retailer location. Feel free to contact Cricket Support on Twitter or on Facebook if you need additional assistance.
Misleading lease terms resulted in excessive total costs for a phone.
Manager refused a phone return despite company policy and receipt terms.
Inconsistent trade-in offers provided to customers by staff