Cricket Wireless Authorized Retailer
📡 Internet & Cable · 13 locations
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Store is closed during posted hours and phone line is unresponsive.
Business reply on Google
We are sorry to hear that your experience did not meet your expectations. We will be sure to share this information with our store leadership team and authorized retailers to enhance the customer experience and earn a better rating on your next visit.
The store was not open at the advertised time.
Business reply on Google
We are sorry to hear that your experience did not meet your expectations. We will be sure to share this information with our store leadership team and authorized retailers to enhance the customer experience and earn a better rating on your next visit.
Staff overcharged for items and provided fraudulent receipts to a customer.
Business reply on Google
We are sorry to hear that your experience did not meet your expectations. We will be sure to share this information with our store leadership team and authorized retailers to enhance the customer experience and earn a better rating on your next visit. If you need additional assistance, please reach out to our Support Team on Facebook (m.me/cricketwireless) or X (@cricketsupport). Thank you for taking the time to leave your review.
Staff member was rude and unable to resolve the customer issue.
Business reply on Google
Thank you for sharing your feedback with us. We will be sure to share this information with our store leadership team. Our goal is to continue to work with our staff to provide a better service and experience. Feel free to contact our Support Team on Facebook (m.me/cricketwireless) or X (@cricketsupport) if you need additional assistance.
Manager displayed unprofessional behavior and engaged in conflict with a customer.
Business reply on Google
Thank you for sharing your feedback with us. We will be sure to share this information with our store leadership team. Our goal is to continue to work with our staff to provide a better service and experience. Feel free to contact our Support Team on Facebook (m.me/cricketwireless) or X (@cricketsupport) if you need additional assistance.
Store sold a damaged used phone and failed to provide exchange.
Business reply on Google
We’re sorry to know about your recent experience and would gladly take a closer look into this for you. Please reach out to our Support Team on Facebook (m.me/cricketwireless) or X (@cricketsupport) so that we can assist you further.
Staff refused to assist and ejected customer from the store.
Business reply on Google
We strive to provide excellent customer service and are saddened to hear it did not happen during your visit. If you need additional assistance, please reach out to our Support Team on Facebook (m.me/cricketwireless) or X (@cricketsupport). Thank you for taking the time to leave your review.
Staff registered customer for autopay without permission and caused long wait.
Business reply on Google
Thank you for sharing your feedback with us. We will be sure to share this information with our store leadership team. Our goal is to continue to work with our staff to provide a better experience on your next visit.
Customer charged a convenience fee for in-store bill payment
Business reply on Google
We are sorry to hear that your experience did not meet your expectations. We will be sure to share this information with our store leadership team and authorized retailers to enhance the customer experience and earn a better rating on your next visit.
Staff aggressively pushed unwanted phone models on the customer.
Business reply on Google
Oh no! We are sorry to see that we only received a 1-star rating. Our goal is to work harder to provide a better experience on your next visit.
Store closed earlier than the posted business hours.
Business reply on Google
We strive to provide excellent customer service and are saddened to hear it did not happen during your visit. If you need additional assistance, please reach out to our Support Team on Facebook (m.me/cricketwireless) or X (@cricketsupport). Thank you for taking the time to leave your review.
Staff lacked product knowledge and refused to process a plan refund.
Business reply on Google
We understand how frustrated you may feel, and this is not the type of experience that Cricket Wireless wants you to have. We assure you that Cricket is committed to enhancing our customers' experience, and we want to change this around for you. Please contact our Support Team on Facebook (m.me/cricketwireless) or X (@cricketsupport) so that we can assist you further. We will be waiting to hear back from you.
Rude staff and uncomfortable environment due to loitering customers
Business reply on Google
We’re sorry you had a poor experience at our authorized retailer location. We strive to provide an excellent customer experience, and we apologize that you did not receive smile-worthy service. If you need additional assistance, please get in touch with our Support Team on X (@cricketsupport) or Facebook at (m.me/cricketwireless). Thank you for taking the time to leave your review.
Staff engaged in deceptive pricing, refused refunds, and used racist language.
Business reply on Google
We understand how frustrated you may feel, and this is not the type of experience that Cricket Wireless wants you to have. Please get in touch with our Support Team on Facebook (m.me/cricketwireless) or X (@cricketsupport) so that we can start working on a resolution for your concern.
Staff failed to activate e-chip and charged a service fee
Business reply on Google
Thank you for sharing your feedback with us. Cricket is constantly looking for ways to provide our customers with better service and experience. Feel free to reach out to our Support Team on Facebook (m.me/cricketwireless) or X (@cricketsupport) if you need additional assistance in the future.
Store staff were rude and hung up on the customer.
Business reply on Google
Thank you for sharing your feedback with us. We will be sure to share this information with our store leadership team. Our goal is to continue to work with our staff to provide a better experience on your next visit.
staff provided incorrect information regarding data recovery services
Business reply on Google
We are sorry to hear that your experience did not meet your expectations. We will be sure to share this information with our store leadership team and authorized retailers to enhance the customer experience and earn a better rating on your next visit.
Staff added unauthorized items to the bill to increase commission.
Business reply on Google
We are sorry to hear that your experience did not meet your expectations. We will be sure to share this information with our store leadership team and authorized retailers to enhance the customer experience and earn a better rating on your next visit.
The store employee was rude and disrespectful to the customer.
Business reply on Google
We are sorry to hear that your experience did not meet your expectations. We will be sure to share this information with our store leadership team and authorized retailers to enhance the customer experience and earn a better rating on your next visit.
Store employee failed to provide assistance to the customer.
Business reply on Google
Oh, no! We are sorry to see that we only received a 1-star rating, and sorry to hear about your recent in-store experience. Our goal is to work harder to provide a better experience on your next visit.