total experiences
replied on google
Most reported issues
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Experiences
Store sold a damaged used phone and failed to provide exchange.
Business reply on Google
We’re sorry to know about your recent experience and would gladly take a closer look into this for you. Please reach out to our Support Team on Facebook (m.me/cricketwireless) or X (@cricketsupport) so that we can assist you further.
Staff engaged in deceptive pricing, refused refunds, and used racist language.
Business reply on Google
We understand how frustrated you may feel, and this is not the type of experience that Cricket Wireless wants you to have. Please get in touch with our Support Team on Facebook (m.me/cricketwireless) or X (@cricketsupport) so that we can start working on a resolution for your concern.
Store employee failed to provide assistance to the customer.
Business reply on Google
Oh, no! We are sorry to see that we only received a 1-star rating, and sorry to hear about your recent in-store experience. Our goal is to work harder to provide a better experience on your next visit.
Store was closed before the posted closing time
Store was closed during posted business hours and staff were rude.
The store failed to open at the scheduled business time.
Staff locked the store before the posted closing time.