total experiences
replied on google
Most reported issues
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Experiences
Staff overcharged for items and provided fraudulent receipts to a customer.
Business reply on Google
We are sorry to hear that your experience did not meet your expectations. We will be sure to share this information with our store leadership team and authorized retailers to enhance the customer experience and earn a better rating on your next visit. If you need additional assistance, please reach out to our Support Team on Facebook (m.me/cricketwireless) or X (@cricketsupport). Thank you for taking the time to leave your review.
Store refused to honor return policy for phone and unwanted accessories
Business reply on Google
We strive to provide excellent customer service and are saddened to hear it did not happen during your visit. If you need additional assistance, please reach out to our Support Team on Facebook (m.me/cricketwireless) or Twitter (@cricketsupport). Thank you for taking the time to leave your review.
Customer sold a defective or used phone with no return policy.
Business reply on Google
We're very sorry to hear of your experience at our Authorized Retailer location. We strive to provide an awesome customer experience, and we apologize that you didn't receive smile-worthy service. Please contact our Support Team on Twitter @cricketsupport or on Facebook at m.me/cricketwireless for further assistance.
Staff member was rude and reluctant to assist near closing time.
Business reply on Google
We're very sorry to hear of your experience at our Authorized Retailer location. We strive to provide an awesome customer experience, and we apologize that you didn't receive smile-worthy service. Please contact our Support Team on Twitter @cricketsupport or on Facebook at m.me/cricketwireless for further assistance.