Cricket Wireless Authorized Retailer
📡 Internet & Cable · Jacksonville
total experiences
replied on google
Most reported issues
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Experiences
Customer charged a convenience fee for in-store bill payment
Business reply on Google
We are sorry to hear that your experience did not meet your expectations. We will be sure to share this information with our store leadership team and authorized retailers to enhance the customer experience and earn a better rating on your next visit.
Staff left a sign indicating a thirty minute wait for over an hour.
Business reply on Google
We apologize for the poor experience. We always want to provide you great service and we're sorry if that wasn't the case.
Store sold overpriced, low-quality screen protectors causing device damage.
Business reply on Google
We are sad to see you had a bad experience. If you still need assistance please reach out to our support team on Facebook (m.me/cricketwireless) or twitter (@cricketsupport) with the details of your issue.
Staff lacked product knowledge and experienced technical issues with equipment.
Business reply on Google
We're sorry to hear you had a poor experience at our Authorized Retailer location. Feel free to contact Cricket Support on Twitter @cricketsupport or on Facebook at m.me/cricketwireless if you need additional assistance.
Staff lack product knowledge and exhibit unprofessional behavior.
Business reply on Google
We are sorry to see you had this experience. If you are still needing assistance please reach out to our support team on Facebook (m.me/cricketwireless) or twitter (@cricketsupport) with the details of your issue.
Store refused to refund fees for a phone that did not work
Business reply on Google
We are sorry to see you had this experience. We appreciate the feedback you have provided as it helps us grow and properly coach those individuals. We will be passing this along to the Area manager of this location for review.
Staff incorrectly claimed the phone does not use a USB-C cable.
Staff made customers feel unwelcome and inconvenienced before closing time.