Cricket Wireless Authorized Retailer
📡 Internet & Cable · Phoenix
total experiences
replied on google
Most reported issues
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Experiences
The store was not open at the advertised time.
Business reply on Google
We are sorry to hear that your experience did not meet your expectations. We will be sure to share this information with our store leadership team and authorized retailers to enhance the customer experience and earn a better rating on your next visit.
Staff refused to assist and ejected customer from the store.
Business reply on Google
We strive to provide excellent customer service and are saddened to hear it did not happen during your visit. If you need additional assistance, please reach out to our Support Team on Facebook (m.me/cricketwireless) or X (@cricketsupport). Thank you for taking the time to leave your review.
Rude staff and uncomfortable environment due to loitering customers
Business reply on Google
We’re sorry you had a poor experience at our authorized retailer location. We strive to provide an excellent customer experience, and we apologize that you did not receive smile-worthy service. If you need additional assistance, please get in touch with our Support Team on X (@cricketsupport) or Facebook at (m.me/cricketwireless). Thank you for taking the time to leave your review.
Defective phone and incorrect billing cycle dates
Business reply on Google
Hi there, we are sorry to hear of your experience at our Authorized Retailer location. We strive to provide an awesome customer experience, and we apologize that you didn't receive smile-worthy service. Please contact our Support Team on Twitter @cricketsupport or on Facebook at m.me/cricketwireless for further assistance.
employees are unproductive and store manager is aware of the issue
Business reply on Google
Oh no! We are sorry to see that we only received a 1-star rating, and sorry to hear about your recent in-store experience. Our goal is to work harder to provide a better experience on your next visit.
Store failed to open during posted business hours
Business reply on Google
We strive to provide excellent customer service and are saddened to hear it did not happen during your visit. If you need additional assistance, please reach out to our Support Team on Facebook (m.me/cricketwireless) or Twitter (@cricketsupport). Thank you for taking the time to leave your review.
Staff refused to fix an improperly installed screen protector.
Business reply on Google
We're very sorry to hear you had a poor experience at our Authorized Retail location. We strive to provide an awesome customer experience, and we apologize that you didn't receive smile-worthy service. Contact Cricket Support on Facebook (m.me/cricketwireless) or Twitter (@cricketsupport) if you need additional assistance.
Retailer refuses to accept return of an unused, unactivated phone.
Business reply on Google
We're sorry to hear you had a poor experience at our Authorized Retailer location. Feel free to contact Cricket Support on Twitter @cricketsupport or on Facebook at m.me/cricketwireless if you need additional assistance.
Store failed to provide masks despite enforcing a mask requirement.
Business reply on Google
We're very sorry to hear you had a poor experience at our Authorized Retail location. We strive to provide an awesome customer experience, and we apologize that you didn't receive smile-worthy service. Contact Cricket Support on Facebook (m.me/cricketwireless) or Twitter (@cricketsupport) if you need additional assistance.
Store was closed during posted business hours without notice.
Business reply on Google
We are so disappointed to hear how your recent experience went. We apologize. Please contact Cricket Support on Facebook (m.me/cricketwireless) or Twitter (@cricketsupport) if you need additional assistance. 💚
Store charged an unnecessary activation fee for a SIM card.
Staff member refused to assist with phone number transfer
unauthorized charges added to monthly service plan
Business reply on Google
We're very sorry to hear you had a poor experience at our Authorized Retailer location. We strive to provide an awesome customer experience, and we apologize that you didn't receive smile-worthy service. Feel free to contact Cricket Support on Twitter or on Facebook if you need additional assistance.
unsolicited marketing communications received by individual
Business reply on Google
Marilyn, we are sorry to see you had this experience. We appreciate the feedback you have provided as it helps us grow and properly coach those individuals. We will be passing this along to the Area manager of this location for review.
Customer service representative was rude and interrupted the customer.
Business reply on Google
Mr., we are sorry to see you had this experience. We will make sure to forward this up to the area manager of this location.
Employee was rude and dismissive to the customer
Business reply on Google
Marina We're very sorry to hear about your experience at this location. We are always working to improve your experience and your review will help us do so.
Store closed before the posted business hours