FYE

The rewards program charges hidden fees using stored payment information.

hidden annual fees and difficult cancellation process for loyalty program

employee attempted to enroll customer in unauthorized recurring subscription program

Staff enrolled customer in a paid subscription without clear disclosure.

customer signed up for unauthorized recurring annual membership fee

Employee signed customer up for paid membership without consent using stored card

Store was closed during posted business hours

Staff pressured customer to hurry due to a group break.

Customer was charged for a membership falsely advertised as free.

Staff member displayed incompetence and rude behavior.

Staff followed and monitored customers while shopping in the store.

unauthorized membership charges and inability to cancel subscription

The store charges significantly higher prices for K-pop albums than competitors.

unauthorized recurring membership charges applied without customer consent

unauthorized charges for a membership the customer declined

Cashier signed customer up for membership without consent or clear disclosure.

Employee misled customer into unauthorized credit card and membership charges.

Cashier enrolled customer in unwanted subscription and membership services.

Staff was overly pushy regarding membership sign-ups.

Staff pressured customer to purchase items while store was overcrowded.