total experiences
replied on google
Most reported issues
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Experiences
Unauthorized account changes and addition of unwanted services and devices
Business reply on Google
Hello, we apologize for your less-than-ideal experience. Our team should always be courteous, respectful, and professional. We appreciate you being a Metro by T-Mobile customer and hope we can win back your trust and confidence on your next visit. Please email me at [email protected] so we can chat!
Customer was overcharged for a mobile phone purchase.
Business reply on Google
Hi Macias! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.
Staff failed to provide assistance with a plan change.