Metro by T-Mobile
💻 Tech Services · 18 locations
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Store refused refund for returned phones and kept customer money
Business reply on Google
I apologize for any unprofessional service you received. That’s not the experience we want for our customers, and it sounds like we fell short this time. Please email me at [email protected] so we can chat!
Staff refused to activate a phone and provided dishonest information.
Business reply on Google
Hi Ryant! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.
Staff member was rude and refused to provide supervisor contact information.
Business reply on Google
Hello Kevin, we apologize for your less-than-ideal experience. Our team should always be courteous, respectful, and professional. We appreciate you being a T-Mobile customer and hope we can win back your trust and confidence on your next visit. Please email me at [email protected] so we can chat!
Customer was overcharged and unable to transfer their phone number.
Business reply on Google
I apologize for any unprofessional service you received. That’s not the experience we want for our customers, and it sounds like we fell short this time. Please email me at [email protected] so we can chat!
Staff displayed discriminatory behavior and refused non-cash payment methods.
Business reply on Google
We’re sorry to hear this Shameka, sounds like we missed the mark this time. We hope you’ll give us a chance to provide you with a better experience on your next visit.
Manager threatened to disconnect service over an unpaid replacement fee.
Business reply on Google
Hi Isaiah! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.
The store does not answer incoming phone calls.
Business reply on Google
We’re sorry to hear this Tj. We always want to take care of you promptly, but it sounds like we missed the mark this time. We hope you’ll give us a chance to provide you with a better experience on your next visit.
Staff refused to sell a SIM card without an account upsell
Business reply on Google
Hello Kandis, we apologize for your less-than-ideal experience. Our team should always be courteous, respectful, and professional. We appreciate you being a Metro By T-Mobile customer and hope we can win back your trust and confidence on your next visit.
staff failed to verify customer identification for SIM card activation
The store accepts non-US identification for services.
Business reply on Google
Hi Sher, ! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.
The store fails to verify valid identification for services.
Phone performance issues and unexpected price discrepancy at point of sale
Business reply on Google
I apologize for any unprofessional service you received. That’s not the experience we want for our customers, and it sounds like we fell short this time. Please email me at [email protected] so we can chat!
Staff member was rude and refused to assist with plan restoration.
Business reply on Google
I apologize for any unprofessional service you received. That’s not the experience we want for our customers, and it sounds like we fell short this time. Please email me at [email protected] so we can chat!
Staff member refused assistance and acted unprofessionally toward the customer.
Business reply on Google
I apologize for any unprofessional service you received. That’s not the experience we want for our customers, and it sounds like we fell short this time. Please email me at [email protected] so we can chat!
Store employee attempted to overcharge for phone and service plan.
Business reply on Google
Thanks for taking the time to leave us a review! Our team works hard to provide you with awesome service. It's great to hear that!
Store failed to provide accurate receipt and online invoice links failed
Business reply on Google
I’m sorry this happened to you. Please let me know if this wasn’t resolved.
Staff provided misleading pricing information and failed to follow up on issues.
Business reply on Google
It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.
Staff refused payment and provided rude customer service
Business reply on Google
It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.
Manager was rude and failed to resolve the customer issue
Business reply on Google
It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.
Staff provided rude service and failed to resolve the customer issue.
Business reply on Google
It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.