total experiences
replied on google
Most reported issues
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Experiences
staff failed to verify customer identification for SIM card activation
The store accepts non-US identification for services.
Business reply on Google
Hi Sher, ! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.
The store fails to verify valid identification for services.
Employee displayed rude and unprofessional behavior toward a potential customer.
Staff member was rude and skipped the customer in line.
Store failed to open at the scheduled time
The staff member was rude to the customer upon arrival.
Staff member displayed unprofessional and disrespectful behavior toward customers.
Business reply on Google
Hi Ashaq! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.
The store refused to honor advertised promotional pricing for switching lines.
The staff member provided rude customer service.
Business reply on Google
We’re sorry to hear this Khalid. We always want to take care of you promptly, but it sounds like we missed the mark this time. We hope you’ll give us a chance to provide you with a better experience on your next visit.
Poor customer service and limited selection of mobile phones.
Business reply on Google
Hello Michael, we apologize for your less-than-ideal experience. Our team should always be courteous, respectful, and professional. We appreciate you being a T-Mobile customer and hope we can win back your trust and confidence on your next visit. Please email me at [email protected] so we can chat!
Staff provided poor service and inconsistent pricing during a phone switch.
Staff provided incorrect compatibility information and charged for unsuccessful service.
Staff refused to sell the requested lower-priced service plan.